payments Supervisor - giAXA

JOB DUTIES:
Supervises the work of the staff, sets priorities, and ensures on-time processing and posting of payments within the agreed turnaround time.
Assists or provide guidance to staff in handling challenging accounts, as necessary. May coordinate with merchant partners / intermediaries, and internal departments to ensure that any discrepancies / issues / concerns regarding payment posting are addressed and closed.
Identifies process gaps and implements quick solutions to ensure continuous delivery of service.
Recommend improvements on how to address procedural errors, delays, and efficiency of service.
Prepares periodic and ad hoc reports for management, as necessary or requested, to track strategic goal accomplishment.
Resolve escalated issues arising from operational decisions; informs manager / superior if issue is of sensitive nature and/or may require coordination with other department / parties
Performs thorough appraisal and approval of payment transactions within authority.
Regularly reviews the Cashiering Guidelines to ensure alignment on business processes
Mentors staff on a regular basis to ensure adherence to the Company's strategic goals and standards, company policies and procedures and undertake disciplinary actions, if the need arises
Provides regular performance feedback to staff and puts in place safeguards in support of next issue avoidance.
Maintain employee work schedules including assignments, training, vacations, cover for absenteeism and overtime scheduling
Recommends developmental training for staff to continuously improve their quality of work and stimulate their individual and collective growth.
Monitors and measures employee productivity and provides constructive feedback and coaching.
Coach, mentor and develop staff, including overseeing new employee onboarding
Respond to follow-ups and inquiries from various sources.
Complaints and escalation management
Ensures that escalations are addressed in a timely manner, as committed
Ensures the efficient and effective operation of the Unit by ensuring staff compliance to the agreed operational standards, Cashiering guidelines, AML, KYC, Risk Management, audit requirements, etc.
Work with CI team to ensure availability and integrity of data.
Ensure the data security policies are followed in the transmittal of information between the Company and external stakeholders
Maybe assigned to participate in ad hoc projects for system and process improvements if any.
Performs other related tasks, as maybe assigned, from time to time
Qualifications
Educational Qualifications:
Graduate of a bachelor's degree preferably in finance, business, accounting, or banking
Experience:
Ability to analyze and interpret accounting data / schedules
Minimum 2 years working experience in a Supervisory role
Minimum 2 years working experience in Cashiering
Personal Characteristics:
Customer service
Perseverance
Integrity and trust
Priority Setting
Developing direct reports
Informing
Learning on the fly
Problem solving
Other Requirements:
Proficiency in Microsoft Office Applications (Excel, Word)
Good verbal & written communication skills
AXA

Makati City, Metro Manila
Permanent
Full-time