Payments NLING

Overview: Payments Department is responsible for providing support to our Financial Institutions (FI) clients and dealing with complaints and queries from these clients with respect to (but not limited to) international payments.
If you are good at:
Creating and following-up files for incoming payments that could not be executed;
Providing recommendations in order to reduce the number of payments not processed automatically and improve quality with the aim of reducing the number of complaints;
Formulating proposals for improvement
Carrying out interventions with respect to FI electronic payments that have been incorrectly supplied
If you are:
A professional and mature individual displaying the following behaviours:
You are analytical, flexible, open-minded, a team player
You can deal with tight deadlines
You have a client driven approach
You are fluent in English, both written and verbal
MS Office proficient
Able to adapt in a fast-paced working environment
If you can:
Handle and analyse complaints and enquiries of FI clients with respect to international payments, domestic and direct debits;
Actively cooperate with other divisions within the Payments Department to allocate complaints and prevent them from arising;
Ensure compliance with the rules and procedures that are prescribed by Risk and Compliance.
If you'd like to work with:
Internal Teams in IBSS Manila
Business Partners Globally
If you want to:
work in downtown BGC, the country's economic center
enjoy competitive compensation and allowances
be part of one of the most innovative and exciting digital bank in the world
be part of a diverse, creative, and energized team
ING

Manila City, Metro Manila
Permanent
Full-time