payments fraud AnalystThumbtack

About the Marketplace Trust & Safety Team
The Marketplace Trust & Safety Team works on some of Thumbtack's most interesting and challenging issues. We pride ourselves on providing a safe, high-quality experience for Thumbtack pros and their customers. Our team leverages technical, design, and operational solutions to promote trust on Thumbtack. We are developing cutting-edge strategies to mitigate risks to our users both online and in the real world. Thumbtack's success is dependent on gaining and maintaining the trust of the customers and professionals that use the platform.
About the Role
Thumbtack is seeking candidates who will be responsible for a wide range of duties related to the investigation and elimination of payments and fraud risk. The position relies on an analytical mind, detailed investigation and excellent judgment. As a Payments Fraud Analyst on the Trust and Safety team, you will investigate reports of fraudulent activity, monitor marketplace transactions, and perform payments operations eg- submitting chargeback disputes. You will work with various stakeholders to ensure consistent processes and procedures are followed. You will manage day-to-day payment risk processes. Use SQL to query through anomalies in our payment data and build MOs/ fraudster behavior documentation based on past attempts at fraud. You will also work cross-functionally to document insights into risky behavior and advise product features / process development for payment concerns.
About You
You take ownership for the work you do and stand behind its quality
You can take an ambiguous problem and break it down into workable solutions
You're always analyzing results through a data backed lens and actively pushing new initiatives to drive growth and innovation
You are highly analytical and require proof through numbers
Understand the payments vocabulary and familiar with payment fraud and basic understanding Money laundering risks
You're outgoing, friendly, and connect easily with a diverse range of people
You effectively work with a team of cross-functional stakeholders (product, analytics, legal, customer support) to achieve results
You are resourceful and do what it takes to get alignment and resources
You have worked in cross functional teams including engineers, product managers and legal teams
Responsibilities
Use internal and external tools to investigate flagged transactions, accounts and work tickets
Use SQL to investigate and find anomalies in payment data
Report on broader insights on how bad actors are causing abuse to the marketplace
Perform operational tasks related to the payments and chargeback process.
Share process improvement ideas and product feature requests to reduce fraud on the platform
Self prioritize activities and tasks based on importance to drive completion of department goals
Must-Have Qualifications
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
Experience using SQL to answer business questions
Experience working in the payments industry with either : Chargebacks, Money laundering, Payment verification or Pay KYC.
Experience using advanced Excel functions or Google Sheets
Exceptional analytical, problem-solving, and strategic thinking skills
Excellent decision making skills with the ability to process large amounts of data to determine the best possible solution
Strong cross-functional teamwork and project management experience.
Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.
Excellent written and verbal communications skills
Nice-to-Have Qualifications
Previous experience in one of the following fields: fraud, risk, consulting, data analysis, or operations.
Experience creating a complex process and teaching others how to run it.
Project management experience.
Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines*. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.
#LI-Remote
Thumbtack

Manila City, Metro Manila
Permanent
Full-time