patient journey partner & Strategy leadRoche

At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
At Roche, we work with a purpose - developing innovative tests and medicines, and using data in new ways to help people to live longer, better lives. We have been writing scientific history for more than 120 years, and our work impacts millions of patients every day, now and in the future
Roche embraces diversity and equal opportunity in a serious way. We are committed to building teams that represent a range of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
1. The Patient Journey Partner & Strategy Lead (PJP) Mission
Health care is changing: Radical innovation, increased openness to change, increasing patient empowerment, multiple sources of medical information, and pressure on public spending. As a result of all this, the needs of our stakeholders continue to evolve.
The Patient Journey Partner & Strategy Lead (PJP) is at the center of the new Roche organization, reiterating our new and evolved role in society - from mostly offering world-class medicines towards much more partnering, innovating and leading health system transformation. By doing so the PJP will be directly accountable to deliver better outcomes for patients, their community, the ecosystem and the organisation, faster.
The PJP is an empowered leader and the local face of Roche. She or he partners closely with all stakeholders directly touching the patient journey across Oncology/Hematology and/or Disease Areas gaining a deep understanding of their needs in order to connect Roche's capabilities to co-create meaningful solutions, customized based on the level of maturity of institutions in partnership with HSP based on overall strategic goals.
The PJP is a patient journey expert across therapy and disease areas, and is a patient journey strategy owner.
This role is locally embedded in the ecosystem, it is an integrated role, functionally agnostic, (i.e. it does not fit into the traditional concepts of Commercial/Sales or Medical Affairs)
The PJP works together with other PJPs leveraging synergies across ecosystems
It has no profitability, sales objectives or incentives
2. Responsibilities
The PJP is a senior level role within the country, who has decision making authority to request resources of Roche (both within the country and broader global network) in order to have an improved impact on the patient journey.
The PJP acts as a trusted partner and is the primary point of contact for Healthcare Professionals (HCPs) and medical societies in hospital institutions to partner with patient journey stakeholders to remove roadblocks and unlock possibilities to deliver value to patients and the community.
The PJP focuses on the importance of bringing the outside in, working with partners to uncover all potential opportunities to transform outcomes for patients, faster. They also bring the inside out, to bring Roche expertise, science and knowledge to the ecosystem.
Generates insights from regular market and HCP engagements, including customer visits, market and data analytics, to identify gaps and opportunities, to translate to solutions.
Acts as trusted partner and is the primary (but non-exclusive) point of contact between stakeholders and Roche; the PJP shares the patient and stakeholder community needs internally to Roche, prioritizes and secures resources, and drives solutions that deliver outcomes faster.
The PJP is a strong contributor, and co-develops the disease and therapy area strategies of the affiliate.
Stewards Roche's products through their lifecycle and supports their appropriate use, which includes sharing their merits with HCPs in a truthful and balanced manner. The PJP will help drive Personalized Health Care (PHC) and works with Health System Partners (HSPs) for enablement. One Roche is his/her mindset and is a must-win.
By overseeing the patient journey in its entirety, the PJP acts as a system thinker with the ability to identify shared purpose among stakeholders and leverages this to co-create solutions with stakeholders in the ecosystem.
Works with key stakeholders to unlock possibilities for patients across the best solutions (i.e. Roche products and treatments, access solutions)
Connects ecosystem stakeholders to help them make faster and better treatment decisions.
The role is empowered to pull in expertise and resources locally and from the network as needed, including in collaboration with other PJPs and HSPs, Quality, Supply Chain, Finance, etc.
Ensuring great experiences whenever stakeholders in the ecosystem engage with Roche employees, products and services.
Accountability on delivering outcomes in therapeutic areas within the ecosystem.
3. Types of Patient Journey Partners (Philippines)
Types of Patient Journey Partners
(NCR:Manila) General Onco/Hema Patient Journey Partner - all Oncology and Hematology promoted brands/products.
(Outside NCR) Carry-all Patient Journey Partner - all promoted portfolio & disease areas: Oncology, Hematology and Ophthalmology
*(National) Ophthalmology & Pandemic Hybrid Patient Journey Partner & Healthcare System Partner - focused on Ophthalmology portfolio and Pandemic preparedness, with a hybrid scope as a mix of PJP and HSP. Can evolve as the portfolio and needs evolve.
4. Mindset & Behaviors
The PJP demonstrates personal purpose around improving the patient journey, as well as strong passion to create value and impact on the ecosystem. They think from an Enterprise level, beyond boundaries and borders, in order to bring best possible outcomes to both the local health environment, and more broadly, across Roche globally.
Visionary: defining and embedding the strategy around creating improved patient journeys
Mindset:
Strong entrepreneurial mindset with outstanding partnering capabilities (coaching, consulting, ability to deeply listen, question and understand)
Growth mindset, able to learn and unlearn quickly, take risks and experiment, and contribute to the learning cycle by sharing knowledge with others inside and outside Roche
Self managed and self directed - altruistic in supporting the global network
Display of integrity in everything (i.e. open, honest, ethical and genuine)
Enabler mindset leveraging the internal and external networks to create value, sharing back and scaling.
Boldly acts on key decisions and opportunities and boldly stops any activity that is not adding value. Ability to say "No" to stakeholders when the value is not predictable/foreseen.
5. Experiences, Knowledge and Qualifications Skills and Experience:
System thinker and deep listener
Excellent stakeholder engagement skills including partnering with key HCPs and organizations is required. Experience partnering with Patient Groups is highly desired.
Experience leading Cross-functional team is preferred. Experience in both formulating cross-functional strategies and orchestrating cross-functional teams is highly desired.
Strong business acumen with desired expertise in commercialization, medical and customer experience excellence
Able to understand and leverage digital means and tools is desired
Deep experience in agile ways of working is desired
Knowledge:
Deep understanding of patient journey(s) and related treatments in defined disease area(s), enabling engagement at the specialist level.
Broad understanding of Roche's present portfolio and future pipeline, such that they can work on future-based solutions
Robust understanding of medical affairs strategies and tactics including clinical research
Other relevant capabilities:
Proficient in English to collaborate internally across the broader Roche enterprise is highly desired
Preferred Qualifications:
University degree (scientific, economic, or business degree). An advanced degree in Life science and/or MBA is a plus.
Practical understanding of digital innovation methodologies
Why Roche?
Be part of a winning company
Working at Roche means working at the forefront of innovation.
Our cutting-edge technologies and healthcare solutions are occasionally developed with unconventional methods but always with the highest standard of quality in mind.
Our Diagnostic division is the world leader in in-vitro diagnostics.
Our Pharmaceutical Division is the No. 1 supplier of cancer medicines.
Our Performance Culture
As we keep reinventing ourselves, we depend on our people to take the initiative and push ahead.
We look at competencies across functions and geographies, you'll certainly be able to align your interests with our business needs.
We believe in having our employees share in the success of the company and offer people the opportunity to take ownership with our employee share plan (currently available in 41 countries).
An inspiring work environment
We foster a culture of debate, mutual respect, and diversity to encourage open discussion and new ideas.
Feedback is one of the core elements of our culture, as sharing knowledge promotes the development of new ideas, a key competitive strength of ours.
Our focus is on natural, long-term growth, driven by the contributions of our talented and committed people.
We leave you the space you need to meet your personal goals, meet your family obligations, and pursue your professional development.
We have a variety of site-specific flexible working models.
Be inspired by who we are, what we do and how we do it.
Visit to learn more about Roche.
Roche is an equal opportunity employer.
Roche

Taguig City, Metro Manila
Permanent
Full-time