patient care Support | earn upto 30k* monthlyTahche Outsourcing Services Inc.

Our US partner is one of the leading Medical Digital Imaging Service Providers in New Jersey. They offer a full spectrum of diagnostic imaging services in comfortable, convenient, and friendly outpatient imaging centers.
 
As a Patient Care Support, you will assist patients with their inquiries, set up appointments, and perform general tasks. 
 
This is a full-time role, on a US shift and in a Work-in-the-office setup.
If you have the right skill set, this may be your opportunity to enter this fast-growing organization.
DUTIES AND RESPONSIBILITIES:
Receive incoming calls from customers and assist them with their needs
Assist in setting appointments for patients and double-check appointment confirmation
Gathers information related to customers' concerns and provides appropriate resolution
Open and maintain customer accounts by updating account information
Escalate customer concerns that are critical or requires immediate resolution beyond agent capability
Process orders and label faxes received electronically
Call patients to update them with their upcoming scheduled procedures including clinical preparations
 
QUALIFICATIONS:
With BPO experience of at least 1 year in a healthcare insurance account
Experience in radiology accounts/digital imaging centers is a plus
Experienced with appointment scheduling and back office is a plus
Must be familiar with CPT, ICD/ICD10, and DX codes
Trained/certified in HIPAA
 
WHAT'S IN IT FOR YOU? (Be part of a Dynamic US Team!)
Experience work-life balance while working the night shift with weekends off rest days
Full-time permanent position
Competitive base salary with allowance
13th-month pay
Paid Leaves and Service Incentive Leaves
Health insurance with dental coverage upon regularization with the opportunity for an additional 2 dependents
We cover Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave benefit, Solo Parent Leave, etc.)
Participate in a variety of activities, including team outings, sports events, and other fun events to foster camaraderie.
 
Follow us on our official social media platforms and be updated with the latest news and hirings!
 
Facebook: https://www.facebook.com/tahchecareers 
Linkedin: https://www.linkedin.com/company/tahche-careers 
Instagram: https://www.instagram.com/tahchecareers/ 
TikTok : https://www.tiktok.com/tahche.careers 
Youtube: https://www.youtube.com/channel/UC7JTHWeL8Mf2hx5s-LieXAA 
Apply now and be part of Tahche!
Not a candidate? If you're a foreign business looking to build world-class teams with top Filipino professionals, why not HIRE WITH TAHCHE? Visit our website at tahche.ph to learn how.