patching EngineerInsight Enterprises, Inc.

Requisition Number: 79707
The Patch Engineer will be responsible for maintaining the system security and integrity through patch management. You will be responsible for maintaining the patch compliance of clients' servers to ensure systems are protected against published vulnerabilities, mitigating operating system risks and enabling maximum systems' availability for clients' business operations. This includes investigating and troubleshooting patch failures, collaborating with peer support teams to resolve patch issues and escalating issues to management. As part of the role, you will work directly with the client to communicate progress on tasks and provide recommendations to their infrastructure.
What you'll do at Insight
Manage Windows OS updates, software updates, and application patching and distribution, remediation of identified IT system security related issues, threat mitigation and reporting, trend analysis of captured data.
Perform advanced troubleshooting and problem resolution, using a variety of tools including event logs, log files, network packet traces, and error messages, to include but not limited to, issues with Microsoft Windows OS, patch and update distribution, and Patch Mgt agent.
Patch Mgt Tool Administration of clients' patching configurations; clients' patching schedules; data collection; and reporting for servers and PCs.
Validate patch deployments for compliance against respective patching policies
Document issue details and resolution following standard process in designated ticketing system according to standard policy.
Communicate and Collaborate with MS Operations teams
Maintain and report on inventory of all in-scope hardware and software as required or requested.
Coordinate patch remediation efforts with client point of contact.
Other duties as assigned.
Reports directly to Services Manager
What you'll need to join Insight
General Requirements:
Bachelor's Degree in in Computer Science/Engineering, Information Systems, or related field, from four-year College or University.
At least 4 years of experience in Systems Administration and Patching technology, other related IT support experience.
Strong Troubleshooting and case management experience
Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives
Strong written and verbal English communications skills
Able to successfully manage multiple priorities
Proven ability to communicate effectively across all levels of the organization
Strong commitment to company values and operating principles
Technical Requirements:
Strong understanding of Windows Server OS system settings, management settings and its navigation.
Understanding of Network Infrastructure Concepts (OSI Layers, DNS, Basic Network Config)
Strong understanding of patch management solutions, concepts, and strategies
Strong Fluency of Windows applications and Microsoft Office programs such as MS Outlook, Word, Excel and PowerPoint
Good understanding of Active Directory Management
Good understanding of virtualization technologies
Preferred
Industry recognized certifications. ITIL, CCNA, Microsoft technology certificates, others.
Experience supporting or working in an Enterprise and/or Global Managed Services environment.
Scripting experience using Powershell, VBS, etc.
About Insight
Insight's success begins with our people making meaningful connections every day. Our culture lives in our teammates. Insight is looking for great people who will embrace our values of Hunger, Heart and Harmony. Hunger to create new opportunities for our clients. Heart to make a positive impact in people's lives. Harmony to celebrate each other's unique contributions to bring solutions to clients.
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology SolutionsTM and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com.
Founded in 1988 in Tempe, Arizona
11,000+ teammates in 21 countries providing Insight Intelligent Technology SolutionsTM for organizations across the globe
$9.2 billion in revenue in 2018*
Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN Solution Provider 500
2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider
Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology, #70 on the 2019 Fortune 100 Best Workplaces for Diversity, and #7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)
Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018
Today's talent leads tomorrow's success. Learn about careers at Insight: .
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: Mandaluyong City || National Capital Region (PH-00) || Philippines (PH) || None || None || PH - Mandaluyong ||
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Mandaluyong City, Metro Manila
Permanent
Full-time