partner Support leadPlay'n GO

You GO. You guide. You get it done. Customers count on you. Teammates, too. Tech savvy and service minded, your relationships are more than effective, they are business-critical for everyone. Thankfully, your motivation to know more goes beyond solving issues before they become incidents. It trailblazes the brain trust of know-how that leads your team to victory on a daily basis.
We need a tenacious Partner Support Lead (Technical Support) like you to drive the success of our customers and your team.
For you, this is more than a team leadership position. This is a unique opportunity to help our customers compete while bringing our growing global brand to the next level of excellence.
Main responsibilities:
Manage day-to-day activities of your assigned team
Ensure compliance with processes and procedures
Follow-up support tickets, ensure timely and correct resolution
Assist directly with the ticket volume when needed
Manage team shift-scheduling in line with the global directives
Take responsibility for your team's performance, initiate and implement process-improvement projects
Manage your assigned team to ensure high performance
Provide and receive open, constructive feedback on performance, behaviour and skills
Manage team to ensure high performance by meeting/aligning business goals
Uphold and advocate our Company values and adherence to Company rules and regulations
Ensure team's alignment to the Play'n GO culture
Communicate and lead change
Focus your team on the effective execution of delivery and strategy
Ensure team's compliance with processes and align activities
Conduct performance and salary reviews according to Play'n Go policies and processes and in cooperation with Human Resources and Reporting Manager
Escalate employee issues to Human Resources
Drive recruitment activities for the team
Enhance team's competence and skills through training plans
Travel domestically and/or internationally for business as needed
Requirements:
At Least two (2) years experience as Support Team Leader or Support Manager, preferably in a technical environment
Excellent leadership skills with the ability to motivate, lead and develop staff
Ability to prioritize tasks
Ability to work under pressure
Excellent problem-solving skills
Efficiency mindset
Fluent English
Preferences:
Knowledge of Jira, Kibana and SOAP UI
Experience in and understanding of the online gaming industry
Fluency in Chinese would be an advantage
Get in here. We need your mojo, your moxie and your amazing mind. You were made to make a difference and you can do that here. Play'n GO leads the global Gaming Entertainment industry with an unrivalled ability to play nice with others while supplying cutting-edge casino games and bespoke back-office solutions. Thanks to our ever-passionate creative and technical chops we keep growing because we deliver more. Together, we can amplify enthusiasm, add skillsets and exceed expectations. Are you game? Tell us about your superpowers. And quickly. This industry works fast.
Apply here: Please note that the position will remain open until the right candidate crushes it.
*Covid-19 Update: Many of us are working from home now but interviewing and hiring are still urgent for us. We're growing. Please note: This job opportunity for a Partner Support Lead is located in our Manilla office however there is flexibility to work remotely during this pandemic.
Play'n GO

Manila City, Metro Manila
Permanent
Full-time