outbound Survey specialistEastvantage

Outbound Survey Specialist
We are currently looking for a dedicated and experienced Outbound Survey Specialist to join our team for a political survey campaign. You will play a crucial role in gathering valuable data through outbound surveys and ensuring participants have a positive experience. Your ability to handle escalation calls and empathize with survey participants will be essential in contributing to the success of our campaign.
Responsibilities:
Initiate outbound calls to survey participants with professionalism and a friendly attitude.
Utilize scripted survey questions to collect accurate and relevant data.
Collect customer responses, enter data accurately, code calls appropriately and correctly
Address respondent complaints or concerns with tact and efficiency.
De-escalate tense situations while finding appropriate resolutions to ensure a positive survey experience.
Deliver exceptional customer service and set clear expectations regarding next steps during survey interactions
Strive to create a positive and engaging atmosphere to encourage participation.
Demonstrate genuine empathy and active listening skills when interacting with survey participants.
Acknowledge their perspectives and concerns to foster a respectful and inclusive survey process.
Ensure surveys are conducted in a timely manner, meeting established quotas and targets while maintaining the quality of interactions.
Work closely with senior supervisors to manage call center workflow effectively.
Seek guidance and support as needed to enhance campaign performance.
Requirements:
Possess a clear and natural US accent, enabling effective communication with American survey participants.
Previous experience in conducting outbound surveys is preferred, as it will aid in effectively engaging with survey participants.
Proven track record in accurately gathering data, handling escalation calls and resolving issues with a calm and composed demeanor.
Display exceptional active listening skills, problem-solving, and effective communication.
Demonstrate a strong ability to empathize with participants from diverse backgrounds and perspectives, ensuring a respectful survey experience.
Possess clear and articulate communication skills, both verbally and in writing.
Comfortable working in a dynamic and fast-paced campaign setting, meeting targets and adapting to changing demands.
Summary of role requirements:
Looking for candidates available to work on weekdays
1 year of relevant work experience required for this role
Working rights required for this role
Expected start date for role: 14 August 2023