order processor, AssociateSolarWinds

Job Description:
Overview
As an Order Processor with SolarWinds you will be part of a global team processing a high volume of orders, across a broad range of products. You will work closely with customers & internal departments to resolve order issues. You will be an expert at navigating billing & provisioning systems, with accuracy and efficiency. You will thrive in a fast-paced environment, working independently and as a team member.
Responsibilities
Process high volume of orders of increasing range and complexity, with accuracy and efficiency
Understand and adhere to departmental policies and procedures
Develop and maintain a knowledge of Solarwinds product range, and of how products are provisioned and invoiced
Meet defined metrics for accuracy and productivity
Provide consistently exceptional customer service, and recognize when to escalate issues to senior team members
Help with additional projects and tasks related to Global Revenue Operations as they arise.
Qualifications
Strong organizational skills, ability to prioritize tasks and manage workload to complete job duties on time
A high degree of attention to detail, the ability to manage all tasks with maximum accuracy
Excellent customer service skills, including the ability to respond clearly and calmly in stressful situations in both verbal and written communication
Proficiency in Microsoft Office, SFDC, NetSuite, Zuora or other CRM applications
Flexibility in work schedule when required
1-2 years of demonstrated experience in sales support, sales operations, data entry or order management
SolarWinds

Fort Bonifacio, Makati City, Metro Manila
Permanent
Full-time