operations Team LeaderAmerican Express

Job Description Operations Team leader You Lead the Way. We've Got Your Back. No. 1 in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers #5th in Great Place to Work's Best Workplaces List in the Philippines fo Job Description Operations Team leader You Lead the Way. We've Got Your Back. No. 1 in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers #5th in Great Place to Work's Best Workplaces List in the Philippines for 2021 and 2022 #9 in Great Place to Work's Best Workplaces in Asia under the Multinational Category for 2021 One of HR Asia's Best Companies to Work For 2021 We are AON HEWITT'S BEST EMPLOYER for 2017, 2018, and 2019 in the Philippines ICT Award's Best Global In-House Center Company for 2017, 2018, and 2019 ICT Awards' HALL OF FAME J.D. Power's ranked us the Highest in Customer Satisfaction with Credit Card Companies in the U.S. Great Place to Work Philippines CERTIFIED Great Place to Work ASIA CERTIFIED Great Place to Work GLOBAL CERTIFIED Ranked in the Top 10 of Fortune's 100 Best Companies to Work For List in the US for the second consecutive year. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. The Client Onboarding (COB) Centre of Excellence plays a meaningful role in the on-boarding of new business and corporate customers across all regulated lines of business in Australia, New Zealand, Hong Kong and Singapore. This dynamic team is core to American Express's effective anti-money laundering/counter terrorism financing (AML/CTF) program. The team has large scale responsibility for ensuring all new business and corporate applications meet American Express's external regulatory obligations as well as internal policy and procedure requirements. Your role is to ensure the right level of leadership support and strategic direction is provided to team members to meet highly sophisticated regulatory and business goals whilst also enabling the future growth plans of the business units the team supports. The team also plays a meaningful role in driving innovation and change through the new customer application journey and the successful applicant will have a unique opportunity to provide thought leadership and leverage standard methodology across all lines of business across markets to transform the customer experience. Responsibilities: Leading a highly qualified team of Onboarding Analysts providing vital direction, critical issue, mentor and career development Serve as servicing lead on critical GCSG initiatives within market(s), championing 'channel of choice' balanced with Digital First and shepherding partners through other GSN functions (e.g. Credit, New Accounts) Drive business metrics (e.g., Onboarding cycle times) Ensure adherence to Onboarding Service Level Agreements (SLA's) Ensure compliance for all policies and processes Drive colleague engagement Producing and analyzing management reporting relating to the Onboarding process Highlight business risks and identify areas of opportunity Lead day to day capacity. Qualifications: AML KYC / fraud knowledge AN ADVANTAGE Coaching and mentoring experience for at least 2 years - ability to provide guidance and feedback to 7 team members to drive performance and cultivate personal development REQUIRED Experience in corporate financial services AN ADVANTAGE Decision-making skills Organizational and time-management skills Excellent interpersonal/verbal written communication skills with strong presentation and project management expertise. Analytical skills and strong attention to detail Results driven and customer orientated Confidence in decision making and practical application of the risk-based approach Additional Details: Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home) Work From Home Requirements: Must have at least 25 mbps internet connection plan / speed Must have a private & quiet area to work at home American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives This role is not open to visa sponsorship according to business requirements. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. To know more about our recruitment process, you may watch this short video -
Monster

Taguig City, Metro Manila
Permanent
Full-time