Operations supportClark Outsourcing

Position Description
Position Title: Operations Support, Admin
Classification: Assistant
Salary Grade: 10,000 - 13,000 pesos/ month
Reports To: Senior Operations Manager, Admin
Primary Relationships: Client Staff and Internal/Externals Team
Date: July 2021
Schedule: 24 x 6 operations
Background:
As an Operations Support you will perform a variety of administrative and clerical tasks. Duties
of the Operations Support include assisting in daily employee needs in regards with their day to
day operations and liaising between internal departments to ensure that the staff needs are
sufficiently met. Operations Support will be responsible for monitoring and engaging employees'
performance, work life balance benefits and shall collaborate with all internal departments to
assist with keeping open lines of communication interdepartmentally. You will also be
responsible for keeping up-to-date, accurate records of all employees that are constantly
moving in the course of the business and employment needs of the organization.
Responsibilities:
● Make sure that COnnect Accounts Management system (Airtable) is up to date with
regards to all records of employee's engagement, client meetings, staff and client
requests and assisting Accounts Management in meeting deadlines for requests.
● Support the Operations and Account Manager to avoid downtime brought by attendance
or other unforeseen circumstances such as power outages or IT issues.
● Conduct, update weekly/monthly reports of adherence to data encoding within the
COnnect system
● Works hand in hand with Assistant Accounts Manager for daily operations.
● Complete tasks delegated/assigned by the Assistant Accounts Manager and Accounts
Managers
● Engagement with client staff and internal teams
● Work with all internal departs to ensure proper communication and delegation of
responsibilities
Requirements:
● Bachelor's degree preferred, High School degree required
● Prior experience in the BPO industry will be a plus
● English language skills (written and verbal)
● Strong organizational skills with the ability to multitask
● Good time management and task management skills
● Willing to adopt a fast-paced working environment.
● Proficiency in MS Office and Google Suite
● Ability to keep confidential information
● Proactive and willing to be trained
● Basic computer and technical skills
● Able to demonstrate initiative
● Attention to detail
● Flexibility to support 24 x 6 operations
Clark Outsourcing

Central Luzon
₱13,000 per month
Permanent
Full-time