Operations Supervisor - bpoModer Solutions Inc

WE'RE HIRING: OPERATIONS TEAM LEAD - FINANCIAL ACCOUNT
? 15 Slots Open
We offer Php 30,000.00 Sign-On Bonus
Ready to take the next step in your leadership career? Join Moder Solutions and lead a high-performing financial services team in a growing, dynamic environment!
The Operations Team Lead will oversee a team of financial account specialists, ensuring performance excellence, client satisfaction, and smooth day-to-day operations. You will coach, mentor, and drive results while ensuring accuracy and compliance-especially in billing and financial-related processes.
 
JOB DESCRIPTION
As an Operations Team Lead, you will:
• Supervise, develop, and motivate a team of financial specialists
• Monitor KPIs, performance metrics, and daily productivity
• Handle escalations, ensure timely issue resolution, and provide actionable feedback
• Oversee billing-related procedures and ensure accuracy in financial transactions
• Coordinate with cross-functional teams to enhance workflow and performance
• Conduct coaching sessions, performance reviews, and daily huddles
• Ensure team compliance with company and client policies
• Prepare reports and presentations using MS PowerPoint and Excel
• Contribute to continuous process improvement and operational strategies
 
QUALIFICATIONS & EXPERIENCE
• Preferably a bachelor's degree graduate
• Excellent written and oral communication skills
• Minimum 2 years as an Operations Team Lead/Supervisor in the BPO industry
• Must have billing experience
• Experience in banking/lending, finance, insurance, or US mortgage servicing (preferred but not required)
• Proficient in MS PowerPoint and Excel
• Strong negotiation, leadership, and decision-making skills
• Willing to work onsite in Cebu City
• Available start date: ASAP
• Must have minimum 2+ years of team leadership or supervisory experience
• Must have minimum 3+ years of call centre or BPO experience
• Must have minimum 1-2 years of financial services or banking experience
• Night shift schedule required for this position
 
Company Benefits:
• Competitive salary package
• Performance incentives
• HMO coverage
• Paid training and career advancement
• Inclusive and supportive leadership team
• Opportunities for professional growth within a fast-expanding account
• Employee engagement programs and workplace perks
 
? Be one of the 15 new Team Leads joining us this December!
If you're a results-driven leader with strong billing and financial experience, we want to meet you.
 
? Apply now and start your leadership journey with Moder Solutions!
Onsite Application Schedule
Date: Monday to Friday
Time: 10:00 AM - 4:00 PM
Location: GF, 1Nito Tower, Archbishop Reyes Avenue, Cebu City
What to Bring for Onsite Application:
• A copy of your resume
• A pen
• A valid ID for identification