Operations Supervisor (bpo setup)Bosch

Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in
and feel the difference.Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.Job DescriptionTeam Management:
Manages day-to-day activities of all projects.
Creates a customer-focused environment that motivates and empowers teams to deliver high-quality customer service.
Develops and coaches team members, provides constructive feedback and support.
Makes hiring decisions, identify training needs, and deliver appropriate training to staff.
Reviews performance based on scorecards and implement rewards and recognition plans.
Client Relationship Management:
Builds and fosters client relationships to ensure continued business and growth.
Ensures adherence to contractual obligations (service level agreements and internal KPIs) through analysis and reporting.
Handles and responds to client escalations and commendations.
Maintains a high degree of client focus and flexibility (including working early/late shifts).
Operational Excellence:
Implements and develops policies and procedures for process improvement.
Identifies and responds to ideas for process improvement from team members.
Analyzes and prepares reports for Management on contractual obligations (service level agreements and internal KPIs).
Experience supporting global, high-availability operating environments.
Qualifications
College degree of Automotive Technology, Business management/ Administration or any related course
Demonstrate strong leadership abilities and be achievement oriented
Take initiative and be determined to see things through to completion
Multi-task and work independently in a fast-paced work environment with calm under pressure
Show excellent time management skills and be goal-driven, exceeding operational metrics and productivity goals
Excellent verbal, written, and interpersonal skills
Advanced problem-solving skills and the ability to negotiate through difficult situations with customer recovery as the end goal
Strong analytical and problem-solving skills with the ability to provide quick resolutions
Experience in coaching and staff development
Must be customer service oriented and believe in teamwork, collaboration, adaptability, and initiative
Amenable to work for US Account (night shift), and working on-site
Additional InformationKindly attach your resume in your application. Only shortlisted candidates will be contacted via email.
Bosch

Taguig City, Metro Manila
Permanent
Full-time