Operations specialistRELX

This role supports the overall business operations by performing a variety of administrative tasks. The position functions as a generalist or may span multiple disciplines within the Administrative Services function. The primary goal is to ensure smooth day-to-day operations through reliable and efficient support.Key Responsibilities:Handle inbound and outbound customer calls professionally and efficiently, addressing inquiries, concerns, and requests with accuracy and empathy.Provide product or service information, troubleshoot issues, and offer appropriate solutions to ensure customer satisfaction.Document customer interactions in the system accurately, including details of inquiries, complaints, and resolutions.Follow established call scripts and protocols, while maintaining flexibility to adapt to unique customer needs.Meet performance metrics such as call handling time, customer satisfaction scores, and first-call resolution rates.Collaborate with team members and other departments to resolve complex issues and escalate cases when necessary.Stay updated on product knowledge, policies, and system changes through regular training and team briefings.Maintain a positive and professional demeanor during all customer interactions, contributing to a supportive and service-oriented team culture.Qualifications/Requirements:Bachelor's degree or equivalent in any fieldCompleted at least 2 years level in college (no back subjects/incomplete units) can be considered depending on the years of BPO experienceAt least 1-2 years BPO/shared service or relevant experienceFresh graduates can be accommodated depending on communication skills and behavioral aspectBasic knowledge of standard computer applications (Word, Excel, Outlook, Internet applications)Ability to work with deadlines and has great attention to detailExcellent English oral and written communication skillsFlexible and can adapt to different business requirements, onsite or hybrid work arrangement and rotating work scheduleMust be willing to work in REPH Iloilo siteWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-855-833-5120.Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams .Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.USA Job Seekers:.
RELX

Iloilo City, Iloilo
Permanent
Full-time