Operations Manager - night shiftClark Outsourcing

Description
Our benefits include:
Performance evaluation at 6-months
13th month pay
HMO (Maxicare)
5 Service Incentive Leaves upon reaching 1-year of service/employment
Maternity Leave, Paternity Leave, SOLO Parent Leave, Magna Carta Leave, etc.
Education Benefit
Retirement Benefit
Shuttle Service
CO League (Swimming, jiu-jitsu, yoga, billiards, table tennis, prizes, events, training, outreach, etc.)
24-Hour Management & Tech Support
Great hands-on support team and fun working environment
Additional professional training and support
Work with an amazing group of people who care and will promote your career growth
Position Description:
Position Title: Operations Manager
Classification: Manager
Salary Grade: 30,000 - 70,000 / month
Reports To: Account Manager, Client
Primary Relationships: Client and client teams
Date(s): October 2020
Background:
As an Operations Manager, you will be the main point of contact for all matters specific to your client and team. You are the primary support person for communications between the client, staff, other departments within the company, and the customer.
The role of the Operations Manager is to support the client and client staff team by using the best business practices and policies. The Operations Manager handles inquiries, provides consultation, and guides clients and staff on work-related issues. They are responsible for actioning performance and disciplinary items while executing various requests on behalf of the client. Operations Managers identify areas for improvement and conduct additional training for the betterment of the account.
Ultimately an Operations Manager must develop and formulate strategies to help achieve the organization's goals by driving objectives, quality, consistency, and dependability. You will help determine the strategy of the operations decision-making processes using guidelines that are aligned with the companies long term goals.
Main Roles:
Handle managerial tasks for the client, client staff, and clients
Provide support, coaching, and training to your team
Ensure overall team performance
Schedule:
Must feel comfortable working US hours (graveyard shift)
Responsibilities:
Serve as the primary point of contact for all account-related inquiries
Ensure the timely and successful delivery of objectives in accordance with the client's needs
Gather knowledge on the standard operating procedures needed to complete deliverables
Help identify and clearly communicate areas of improvement
Work with the client staff independently to support them and liaise with the client when it is a task and/or performance-related
Prepare emails on the account status, attendance, and performance
Aligns management, supervisory and front-line resources to maximize efficiency
Regularly attends departmental and/or project meetings as required
Requirements:
Bachelor's Degree in any field
Good organizational and prioritization skills
Willing to adopt a fast-paced working environment
Ability to work well under pressure
Excellent English language skills (written and verbal)
Very good computer skills; computer literate
Detail-oriented and a high level of accuracy in work product
Ability to maintain confidentiality
Good time management skills
High level of intelligence
45 words per minute typing minimum
Experience:
A minimum of 3-4 years in a BPO setting or like experience as an Operations or Account Manager, Team Lead, Manager, or Supervisor
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Language(s): English
Availability for travel: No
Availability for change of residence: No

Work type
Full Time