Operations Manager (head of quality assurance)Robert Walters

Make the move and be a part of an exciting career in Operations Management in this Operations Manager (Head of Quality Assurance) job with the country's first and only credit reporting agency owned by a leading SEA private equity firm.
About the Operations Manager (Head of Quality Assurance) Role:
You will be reporting to the Head of Operations and leading a segment of the operations team as the Head of Quality Assurance - assessing their quality of performance and implementing quality enhancements as necessary, and making sure that our products and processes are well beyond the set standards.
Key Responsibilities:
Develop and maintain quality audit processes
Review, confirm and report compliance with procedure requirements
Ensure standards are met by creating analyses, scorecards, and by sharing the audit results on a defined frequency
Creates error trend analysis, scorecards and propose immediate action plans to operations
Leads and performs quality inspection, documents findings by following required audit processes and procedures, provides trend analysis, and participates in audit calibration processes where required
Confirm, manage and improve compliance with International Standard Organization (ISO) and/or quality certifications using company methodology
Act as point of contact for updates on policies and procedures
Retain skills in functional area of expertise through frequent "on the role" experiences and ongoing education, training and certification
To succeed in this Operations Manager (Head of Quality Assurance) role, you must have a sharp eye for detail, able to analyse data, identify mistakes and develop the next steps to ensure the team is running at peak performance.
Key Requirements:
Distinctive willingness and hunger to learn and grow professionally
Coachability
Strong work ethic
Distinctive sense of ownership and passion for the job
Strong analytical and problem-solving skills
Strong operational acumen and ability to rapidly design and implement operational improvements
Ability to multitask in a fast-paced environment and the ability to meet strict deadlines
The company is the country's first and only credit reporting agency serving over 600 top corporations across 16 key industries. It was recently acquired by a leading Southeast Asian private equity firm with over $2.4B dollars in assets under management.
If you have the drive and determination to contribute to a fast growing business, this Operations Manager (Head of Quality Assurance) role is for you.
Apply now to learn more.
Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.
Get in touch
Maureene Guzman
+63 2 8 841 9389
Robert Walters

Makati City, Metro Manila
Permanent
Full-time