Operations Manager | b2b outbound salesFull Potential Solutions, Inc

Responsible for managing call center operations activities including day-to-day operations, training, and quality for one or more accounts/programs/LOB's that contribute to the acquisition, satisfaction, and retention of client contracts/agreements.
Ensures achievement of service levels, key performance indicators, business objectives and financial targets stipulated by the primary client in conjunction with FPS through active coordination with various Operations and Support teams (i.e. Quality, Training, Human Resources, I.T., etc.).
Establishes policies, procedures, product and service standards to ensure quality and efficiency as well as compliance with regulations and company policy.
Partner with site leadership to ensure compliance with operational governance and business strategy including performance management, incentive management, coaching effectiveness, and employee retention
Strong time management, organizational, problem solving and analytical skills with proven ability to turn findings into executable plans to meet business objectives
Strong communication skills and demonstrated experiences as a collaborator who has built successful relationships and influenced across the business lines to drive results.
Facilitator and developer of high performing team members to meet or exceed business goals and/or objectives, while fostering a team atmosphere Manages budget and financial goals.
Manages the program efficiently and effectively and adds value to the overall company growth and success.
Adapt departmental plans and priorities to address business and operational challenges.
Perform supervisory audits as necessary.
Minimum Qualifications
Minimum 10 years of experience in the call center industry; 5 years at a managerial level
The candidate must have a very strong Operations Dialer and Sales Outbound managerial experience as the gatekeeper.
Proven track record in managing an operation with a minimum of 200 FTEs in a Customer Service or Sales
Solid experience in scaling an operation over time, which includes recruitment & change management processes.
Proven record of financial/business management, including management of multi-million dollar P&L.
Humble but assertive; pro-active; solution-oriented; problem-solving skills; a great coach
Objective and data-oriented, exposure to concepts such as Six Sigma, LEAN (preferable).
Strong leadership and people management skills.
Must be willing to relocate to Manila once the WFH setup has been lifted.
Mid-Senior Level / Manager Sales and Marketing Business Process Outsourcing 1 opening Bachelor's degree graduate
Full Potential Solutions (FPS) is a performance-based outsourcing firm with operations in Kansas City, MO, Chennai, India and Manila that puts culture and employees first. We employ the best people, processes and proprietary technology available to deliver multichannel solutions for our clients and fulfilling careers for our employees. FPS is a rapidly growing, global company. We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, you drive great results.Our Core Values:Integrity - Do what's right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respectExcellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvementAccountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionateGrace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive!Interested? We're Hiring! We're looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA; Chennai, India, and Manila, Philippines.
Kalibrr

Pasig City, Metro Manila
Permanent
Full-time