Operations Manager (account delivery manager)Taguig

Job description
He or she is the individual that manages the delivery of all aspects of the Managed Print Services (MPS) Program including operational performance and communication with Client.
Monitors and oversee day-to-day performance of all Enterprise Document Solutions & Services (EDSS) projects provided.
Manages all the organization's personnel on Operations Team, including 3rd party staff distributed in different customer locations nationwide.
Manages incidents and problems, and escalates all issues not resolved within Operations Team
Communicates with Client as the single point of contact
Conducts customer satisfaction survey
Coordinates all aspects of implementation
Provides reporting to Client, and resolves deviations, errors and problems with reports.
Host monthly, quarterly, annual reviews
Prepares and delivers Executive Review Presentations & Reporting.
Coordinate all Move, Add, Change, Dispose (MACD) related work after MPS Optimisation has been completed.
Point of contact for all financial and billing queries from Client.
Qualifications
Finance or accounting background (non-CPA) would be preferable.
At least 3-5 years of experience as an Operations Manager or Account Delivery manager
Possess experience in leading and mentoring operations team.
Strategic, results-oriented, innovative, and analytical with a drive for change, and a pro-activity in problem solving.
Passionate about delivering exceptional customer service.
Demonstrates strong commercial acumen, consistently delivering to Service Level Agreements, with a record of diligence in expenditure control and achievement of P&L accounts.
Possessing high level interpersonal and communication skills, leverages profitable growth opportunities through effective consultation, negotiation and nurturing of partnership with clients across all levels.
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