Operations Manager 1Wells Fargo

Department Overview
The ECMO-CDAR (Complaints Data Analytics ad Reporting) is a customer data and analytics center of excellence. It has a robust infrastructure that fully supports the lines of business and coordinates across them. It is a support for line of business leadership, leveraging technology to effectively manage risk. The team provides an understanding of customer pain points in a more proactive and consistent manner and delivers a more holistic view of customer concerns with real near time understanding of emerging and systemic issues through a deeper identification of customer concerns through root cause analysis. The team is responsible for consolidated, integrated, and consistent reporting and analysis to Wells Fargo business lines, Operating Committee, and Board of Directors.
About the Role:
Supervises day to day operations for an operational unit and/ or staff. Under management guidance, supervises nonexempt staff to ensure effective delivery of services. Provides training, performance evaluation and coaching. Implements processes to maximize efficiency of operations.
1Directly manage/supervise/mentor teams 2Foster team work. Maintain & improve team morale and
motivation3Support in process expansion, staffing and new hire training4"Take a lead role in developing and
implementing best practices "5Increase effectiveness of staff and tools by recognizing opportunities for
development and proactively creating new systems and structures6Develop metrics to measure growth and
performance of the department7To analyze and interpret complex data and create Business Mis8Ability to
communicate well with US counterparts in virtual environment and build relationship with business partners
(internal & external stakeholders)9Conduct business / performance reviews10Assistance on any
transitions11Develop team members for next roles in the hierarchy12Flexibility to work in shifts, business
travel (if required) & Open for lateral opportunities as per the business requirements13Delegate tasks,
continuously learn from the environment and support peers/TMs14Ability to manage multiple tasks under
pressure
1Is able to see visible/not-so-visible patterns and connections in data/scenarios for the processes related to
one's environment 2Utilizes simple improvement tools, draws on past experience and looks at system level
changes 3Seeks intense learning experiences through formal means 4Ability to connect with LOB partners on
conference calls/understand updates etc.5Ability to initiate production/quality projects (six sigma/kaizen) for
improving performance of the section6Training, auditing, MIS reporting, generate process
improvement/IDEA/Best Practice for self and team
Market Skills and Certifications
1Strong knowledge of Windows and Excel - Using Pivot table, V lookup, tracing formulas, running
macros2Detail oriented and able to multi-task to accomplish tasks effectively3Analyze complex data and
make decision for final reconciliation.
1Good command on Coaching, training and mentoring new joiners/existing team
members/SMEs/Supervisors2Escalate any problems resolving exceptions, issues or delays in a timely
manner to Supervisor and stateside partners, as applicable3Connect with LOB partners on conference
calls/understand updates etc.4Create and maintain complex reports5Is able to see visible links between
various issues and scenarios in immediate area of work with guidance6Ability to initiate production/quality
projects (six sigma/kaizen) for improving performance of the section7Seeks intense learning experiences
through formal means
Job Family
Operations
Region
APAC
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo

Metro Manila
Permanent
Full-time