Operations engineer | digital consumer tech divisionABS-CBN

The Operations Engineer provides clear communication and rapid response for every business-impacting, service-related event.
The position religiously checks for system metrics and validates them against standard limits or thresholds. He or she applies an appropriate response depending on the significance of the event and the type of trigger (incident, change, etc.). For incident management and problem management, he or she assigns the right classification levels based on policies and standards.
The Operations Engineer is also responsible for following documented procedures and scheduled tasks that underpin services provided by Digital Consumer Technology Team
Functional system validation
Incident conference call facilitation and issue documentation
Moreover, the position communicates timely and accurately to appropriate channels during, before and, after incidents using standard templates and guides. He or she releases advisories and triggers escalations as necessary for the rapid restoration and resolution of the issues.
Bachelor's degree in computer science, engineering, information systems, or similar technical field.
At least two (2) years of IT or technology-related experience
At least one (1) year experience as a tier-1 specialist in a technology or network operations center
Experience in an application testing and or application support environment is a plus
Experience with event management tools is preferred but not required
Experience in creating technical support documentation a plus
Able to deal effectively, think, act decisively based on available information, and maintain a correct level of urgency while in the heat of the situation
Must have a strong customer service orientation
Must possess excellent oral and written communication skills
Must be willing to work on a shifting schedule
Associate / Supervisor IT and Software Entertainment / Film / News and Current Affairs / Public Service / Publishing / Digital, etc. 1 opening Bachelor's degree graduate
ABS-CBN Corporation is the Philippines' leading information and entertainment multimedia conglomerate. The Company is primarily involved in television and radio broadcasting, as well as in the production of television and radio programming for domestic and international audiences and other related businesses. ABS-CBN produces a wide variety of engaging, world-class entertainment programs that are aired on free-to-air television.The Company is also one of the leading radio broadcasters, operating eighteen radio stations throughout the key cities of the Philippines. ABS-CBN provides news and entertainment programming for nine channels on cable TV and operates the country's largest cable TV service provider. The Company also owns the leading-cinema and music production and distribution outfits in the country. It brings its content to worldwide audiences via cable, satellite, online and mobile.The Company has interests in content development and production, cable and satellite television services, merchandising and licensing, mobile and online multimedia services, glossy magazine publishing, video and audio post production, and overseas services, all of which complement and enhance ABS-CBN's strength in content production and distribution.
Kalibrr

Quezon City, Metro Manila
Permanent
Full-time