Primary Purpose of the Position
The Operations Associate is responsible for assisting the Operations Manager in developing and executing Mind You's services, programs and operating procedures. S/he is also responsible for managing the company's Internship Programs, Health-related events and programs, and managing the cases of escalated users of client companies.
Essential Duties and Responsibilities * Responsible for tasks within the Operations department and making sure they are delivered efficiently and at a word-class standard.
Manage the cases of escalated users from Psychologists to ensure they are of good quality.
Assists the Senior Psychologist in developing internal operational workflows and establishes operations system and processes in accordance with the Mental Health laws and code of ethics;
Manages the Internship Program from program development to execution;
Organizes content and hosting of Mind You activities such as but not limited to Kickstart events.
Takes charge and assists in training and development programs of the company;
Assists in implementing operational strategies, goals, and targets that are aligned with the company's vision, mission, and strategies;
Assists the Senior Psychologist in managing the performance, facilitates education and training, and guidance with data analytics of Junior Psychologists and Psychometricians;
Assists in initiates improvement programs necessary in achieving operational efficiency that is aligned with the company's strategies;
Develops and implements employee selection and placement programs such as onboarding modules to newly-hired employees.
Formulates and implements training programs, applying principles of learning and individual differences;
Designs new training programs, assessments, events, webinars, and resources;
Designs and develops new reporting standards and Standard Operating Procedures (SOPs); and
Attends required training and regular meetings by Mind You;
Write internal operations content to be shared to other departments or clients. Examples are the following:
● Webinar descriptions and catalogues
● Case studies to be used by Business Development & Marketing department
● White papers to be used by Business Development & Marketing department
● High Risk escalation policy to be shared to clients, Business Development, and Marketing
● Master Catalogue descriptions to be used by Business Development & Marketing department
● Standard Operating Procedures and other process-based documents for interdepartmental activities.
Graduate of Psychology
With at least 2 years relevant experience
With strong interpersonal and communication skills
A good team player and the ability to easily adapt to the required job standards
Entry Level / Junior, Apprentice Administration and Coordination Mental Health Care 1 opening Bachelor's degree graduate
Mind You is a mental health technology company that provides businesses with comprehensive Mental Healthcare Solutions. We provide access to preventative therapy sessions with licensed psychologists or counsellors. Mind You allows employees of client companies to book psychological consultations in a safe, convenient and confidential manner.
Kalibrr
The Operations Associate is responsible for assisting the Operations Manager in developing and executing Mind You's services, programs and operating procedures. S/he is also responsible for managing the company's Internship Programs, Health-related events and programs, and managing the cases of escalated users of client companies.
Essential Duties and Responsibilities * Responsible for tasks within the Operations department and making sure they are delivered efficiently and at a word-class standard.
Manage the cases of escalated users from Psychologists to ensure they are of good quality.
Assists the Senior Psychologist in developing internal operational workflows and establishes operations system and processes in accordance with the Mental Health laws and code of ethics;
Manages the Internship Program from program development to execution;
Organizes content and hosting of Mind You activities such as but not limited to Kickstart events.
Takes charge and assists in training and development programs of the company;
Assists in implementing operational strategies, goals, and targets that are aligned with the company's vision, mission, and strategies;
Assists the Senior Psychologist in managing the performance, facilitates education and training, and guidance with data analytics of Junior Psychologists and Psychometricians;
Assists in initiates improvement programs necessary in achieving operational efficiency that is aligned with the company's strategies;
Develops and implements employee selection and placement programs such as onboarding modules to newly-hired employees.
Formulates and implements training programs, applying principles of learning and individual differences;
Designs new training programs, assessments, events, webinars, and resources;
Designs and develops new reporting standards and Standard Operating Procedures (SOPs); and
Attends required training and regular meetings by Mind You;
Write internal operations content to be shared to other departments or clients. Examples are the following:
● Webinar descriptions and catalogues
● Case studies to be used by Business Development & Marketing department
● White papers to be used by Business Development & Marketing department
● High Risk escalation policy to be shared to clients, Business Development, and Marketing
● Master Catalogue descriptions to be used by Business Development & Marketing department
● Standard Operating Procedures and other process-based documents for interdepartmental activities.
Graduate of Psychology
With at least 2 years relevant experience
With strong interpersonal and communication skills
A good team player and the ability to easily adapt to the required job standards
Entry Level / Junior, Apprentice Administration and Coordination Mental Health Care 1 opening Bachelor's degree graduate
Mind You is a mental health technology company that provides businesses with comprehensive Mental Healthcare Solutions. We provide access to preventative therapy sessions with licensed psychologists or counsellors. Mind You allows employees of client companies to book psychological consultations in a safe, convenient and confidential manner.
Kalibrr
Other Info
Taguig City, Metro Manila
Training
Full-time
Training
Full-time
Submit profile
Mind You
About the company
Chief Financial Officer (CFO) - Nationwide Operations
Caerus Arion Trading Corporation
MetroManila, Quezon, Quezon, ManilaAgreement
Position Operations associate recruited by the company Mind You at MetroManila, Manila, Taguig, Joboko automatically collects the salary of , finds more jobs on Operations Associate or Mind You company in the links above
About the company