Operations analystRingCentral

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.
We have 15-years' experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We're a $1.5 billion company that's growing at 30+% annually and we're expanding our Sales Operations (Sales Ops) Team to make sure we stay ahead of the competition.
Acquire BPO is currently looking for an Operations Analyst to support us, RingCentral:
The Partner Ops Analyst will be amenable for working across multiple departments to support sales segment leaders and representatives by providing process initiatives and insights that can be used in forming a sales strategy. This analyst will start primarily on crafting structured operational processes, management reports and business dashboards, monitor daily sales operations, and assess periodical performance. With enough understanding of the business operations, an analyst will collaborate with leaders across different departments to improve existing dashboards and reports, provide analytics of data, build new management tools, identify improvement opportunities and recommend decisions on key operational concerns.
The analyst will support Partner sales initiatives through the identification of opportunities, creation of project plans, database modeling, interpretation of analysis, recommendation, implementation, and measuring and monitoring results.
This role requires strong database manipulation and analytical skills, project management skills, and the ability to undertake multi-functional teams. Projects are likely to focus on improving operational efficiency and maximizing sales opportunities.
To succeed in this role you must have experience in:
Manage distribution of leads and enhance existing processes.
Develop periodical performance monitoring dashboards, reports, and metrics
Drive project achievements from concept through project closure
Actively drive project status reporting, issue identification and risk management
Assess and detail key steps: problem statement, process flows, gap analysis, solution recommendations
Work synergetic with cross-functional teams - establish relationships, prioritize tasks, achieve achievements
Facilitate meetings and project work across multiple locations including global offices
Desired Qualifications:
1+ years of experience in sales process analytics and reporting, business process design and/or consulting experience
Strong analytical, organization, problem-solving and follow-through skills
Ability to work on large databases and synthesize into useful reports and dashboards
High Proficiency with Microsoft Word, Excel, and PowerPoint
Excellent oral and written communication skills including listening and presentation skills
Ability to motivate change and influence individuals at all levels of the organization
Ability to assemble, interpret and apply critical thinking to data to help counsel decisions
Ability to think and influence both at the strategic and execution level
Ability to efficiently prioritize multiple tasks, projects and target date simultaneously
Experience documenting processes using project management methodologies
Expertise in a self-directed manner
Amenable to work on night shifts and/or shifting schedules
What we offer:
We offer all the work/life benefits you could ever want, (and none of the micromanagement.)
Flexible work arrangement (Hybrid Setup)
Comprehensive HMO package (medical and dental)
Personal Time Off Leaves
Quarterly Performance Bonus
Employee Assistance and Wellness Programs
To know more about the Acquire-RingCentral Manila collaboration, you may visit
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RingCentral

Manila City, Metro Manila
Permanent
Full-time