Operational care specialistKuehne + Nagel

Operational Care Specialist | Manila | req66881
As Operational Care Specialist, you will be enabling transport activities by executing bookings, entering orders + generating all required export documentation while liaising with our Customer Care Specialists to ensure all requirements are met (in a timely and efficient manner).
YOUR ROLE
The role of Operational Care Specialist includes: reviewing shipment statuses + new orders, checking that systems are fully updated to ensure all shipments are quickly + accurately processed, continuously engage our suppliers to secure space; driving a fast turnaround of requests for information + documentation, and to analyze our service delivery against internal SLA's to identify + address opportunities through continuous improvement.
YOUR RESPONSIBILITIES
YOUR ROLE
You will be enabling transport activities by executing bookings, entering orders + generating all required export documentation while liaising with our Customer Care Specialists to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.
YOUR TASKS + RESPONSIBILITIES
To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
To create files for consolidation containers (Master).
To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.
To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.
To check + verify incoming supplier invoices, including initiating + resolving any rate discrepancies.
To support and resolve claims + disputes.
YOUR SKILLS AND EXPERIENCE
YOUR SKILLS + EXPERIENCE
With at least 2 years related experience in Freight Forwarding or Logistics industry
With technical knowledge on MS Office Applications ( e.g. Excel )
Able to work under pressure, with great time management skills
Analytical and has good problem solving skills
Good command of English both written and verbal
GOOD REASON TO JOIN
Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader. These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services. Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment. We offer performance driven remuneration and total rewards and benefits.
ABOUT KUEHNE + NAGEL
With over 78,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies.
CONTACT
Jessica Vita
[Protected Info]
Kuehne + Nagel

Pasay City, Metro Manila
Permanent
Full-time