online retail Supportmanila site over the phone interviewTALENT OUTSOURCING CHANNEL TORCH SOLUTIONS

Handle inbound customer service support calls from established customers.
Cross-sell value-added services or products that are offered by the company.
Provide consistent, superior service to every customer by utilizing all available tools and resources.
Maintain productivity at defined proficiency levels in compliance with department policy and procedure.
Demonstrate a desire and initiative to continue learning new and relevant products and technical information as products evolve.
Basic Qualifications!
-At least 18 years of age
-A Filipino citizen or hold relevant status
-Must be at least high school (old curriculum) graduate or senior high school graduate (new curriculum)
-Must possess basic web navigation skills
-With good-excellent communication skills
-Must be conversant, energetic and emphatic, able to ask logical questions
-Able to multi-task
-Must have the ability to understand the customer's needs.
-Willing to start immediately
-Preferably with 1-6 months call center experience, but not required as long as communication skills requirement is met
Technical Requirements needed:
-Laptop/PC
-stable Internet Connection
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Description
Handle inbound customer service support calls from established customers.
Cross-sell value-added services or products that are offered by the company.
Provide consistent, superior service to every customer by utilizing all available tools and resources.
Maintain productivity at defined proficiency levels in compliance with department policy and procedure.
Demonstrate a desire and initiative to continue learning new and relevant products and technical information as products evolve.
Basic Qualifications!
-At least 18 years of age
-A Filipino citizen or hold relevant status
-Must be at least high school (old curriculum) graduate or senior high school graduate (new curriculum)
-Must possess basic web navigation skills
-With good-excellent communication skills
-Must be conversant, energetic and emphatic, able to ask logical questions
-Able to multi-task
-Must have the ability to understand the customer's needs.
-Willing to start immediately
-Preferably with 1-6 months call center experience, but not required as long as communication skills requirement is met
Technical Requirements needed:
-Laptop/PC
-stable Internet Connection
Requirements * Minimum education level: Senior high school
Language(s): English
Availability for travel: No
Availability for change of residence: No
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