onboarding Account specialistWeLink Management Consultancy Services

Description
Welink MCS is hiring for an Onboarding Account Specialist in behalf of a client partner in the BPO Industry
Location: Makati City
Email: ****@welinkmcs.com
Responsibilities:
Onboarding - Merchant Applications
• Handles merchant application cases from Client PSPs / Acquirers.
• Handles Know Your Customer (KYC) / Know Your Business (KYB) processes as part of the Merchant Application Services.
• Attends to Client Inquiries promptly.
• Updates merchant application process guides as coordinated with the team.
Data Analysis
• Process and completes transactions prescribed by the client(s) by reviewing, analyzing and auditing data gathered.
• Resolve processing problems by gathering ****rmation and analyzing requests.
• Provide and maintain, necessary detailed documentation, process flows, presentations in detail, and accuracy based on client requirements.
• Resolves complaints and/or escalations by investigating issues arising from prescribed systems and/or processes as assigned per client.
• Maintains quality service by monitoring standards and/or advising Account Managers and Team leads of potential problems.
• Resolves retrieval problems by altering the design to meet requirements.
Client / Customer Engagement
• Engages the client or the clients' representative (e.g. account manager, operation specialist, process managers, etc.) to provide feedback, support, and or implementation of services outsourced to the company.
• Offers expert advice to the client, clients' representative, or the clients' customers to resolve, remediate, or implement services outsourced to the company.
• Participate in the clients' internal account management calls and meetings to provide an overview of the status of processes outsourced to the company.
• Proactively engage the client and/or the client customers to provide the best customer experience possible.
Data Processing
• Acquire and validate data required by the client(s) from primary and/or secondary sources through designated systems, email, phone, or as prescribed by the client(s)
• Maintain and update and/or encode data requirements by following program techniques and procedures as subscribed by the assigned client(s).
• Verifies customer and account data by reviewing, correcting, deleting, or reentering data as required by the assigned client(s).
• Adhere to established procedures and guidelines while providing quality support both internally and externally to meet and exceed department standards.
• Ensure the accurate and timely delivery of assigned solutions according to the agreed requirements of the company and the assigned client(s).
• Resolve basic queries arising from the assigned workload and escalate as necessary.
Reports Generation
• Ensures an accurate and on-time delivery of offered solutions to assigned clients based on their needs.
• Ensures accurate billing and documentation of services rendered to the clients and/or to the clients' customers.
• Ensures accurate reporting of activities, opportunities, and/or challenges to the account manager assigned.
Qualifications:
• Graduate of any 4-years course / 2 years vocational / Professional Licensed
• 2 years of BPO experience is required
• Experience in any financial account and/or customer service is preferred.
• Willing to work in Makati City
• Day Shift Schedule but willing to extend hours based on business demands
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Language(s): English
Availability for travel: No
Availability for change of residence: No

Makati, National Capital Region ·  Today, 03:48 PM
Work type
Full Time