officer (c11) - Operations support analyst (hybrid) - rohq - business & travel shared servicesCitigroup

Business & Travel Shared Services (BTSS) is a global organization of over 400 employees with presence in more than 80 countries that supports Citi Businesses and Functions with products including Archiving, Corporate Card, Citi Wheels, Managed Print, Mail & Distribution, Transaction Print, Marketing Print, Global Travel, Office Supplies & Stationery as well as other Business Partner Services.
This position will execute and provide operations support to activities across products and countries for the APAC Region, following a centralized hub model, and reports to the APAC BTSS Business Office Head. The staff will partner with the BTSS Country/Cluster/Product Leads to ensure full alignment and deliver minimum operating standards.
This role is primarily a Production and Operations role processing transactions and delivering services within BTSS.
Key Responsibilities:
Responsibilities include successful and timely completion of the following:
Vendor Onboarding:
Work closely with Resource Management Organization (RMO) in sourcing and selection of vendors (Benchmarking/Scoring Criteria)
Perform the Third Party Risk Assessment utilizing the Third Party Risk Assessment (TP RAP) tool
Contract Renewal - Review clauses in contract
Review vendor Service Level Agreement (SLA) in Work Orders
Governance Management:
Management of the third party performing the service to Citi (Business Activity Owner and Business Activity Owner support)
Perform Annual Due Diligence, Third Party Information Security Assessment (TPISA), etc.
Gap Management from Third Party Risk Assessments (TP-RAPs)
Vendor Review - Monthly/Quarterly business review (SLA/KPI/KRI)
Ensuring all management information / metrics (volume, quality & efficiency) and controls reporting is completed within the required timeframes
Billing and Invoicing:
Review invoices to ensure accuracy
Raise purchase orders (POs)
Invoice Processing
Process allocation of charges to businesses
Help/Support:
Handle requests, queries, entitlements, etc., appropriately (via email, ServiceNow or BTSS utilized platform).
Metrics Reporting
Provide timely, relevant and accurate reporting & analysis of monthly transactions (volume, quality & efficiency)
Report any inconsistencies or improprieties noted during the review, identify primary drivers for gaps and variances observed.
Provide analytical insights and recommend solutions or management actions to improve performance, resolve issues and/or mitigate identified risks
Qualifications:
Degree in Business Administration or demonstrated ability to meet the job requirements through comparable work experience
Administrative or operational support experience in a corporate, service-oriented environment
High proficiency of Microsoft Office (Excel, Outlook, PowerPoint, Word, etc.). Power BI expertise would be an advantage
Background in Third Party Management/Vendor Management highly desirable
Good understanding of the BTSS / CSS organization structure
Skills:
Motivational fit - willingness to work in a shared services team
Fluent in English and communicates effectively (written & verbal)
Effective presentation skills including presenting at cross functional forums
Strong interpersonal skills
Client-focused for exemplary customer service
Strong sense of ownership, accountability, proactiveness, and risk awareness.
Ability to identify and implement process efficiencies and improvement
Exceptional organizational, analytical, planning & execution skills
Able to handle high volume of work & adaptable to change
Able to plan and manage own time, works with minimal supervision
Able to rapidly learn technical and business techniques and knowledge
Mature and with strong attention to detail and focus on quality and accuracy
Logical, analytical & rationale
Strong problem-solving skills
Documentation and organizational skills
Strong team player, willing to learn and share experience with other team members
Positive attitude and leadership strength
Willing to work long hours
Job Family Group: Operations - Core
Job Family: Operations Support
Time Type: Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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Citigroup

Taguig City, Metro Manila
Permanent
Full-time