officer (c09) - reference data Management analyst 1 (rohq - information services group)Citigroup

Job Background/context:
The Information Services Group (ISG) is responsible for authoritatively managing the client and associated reference data across the Institutional Client Services (ICG) Markets organization, through implementing state of the art technologies, which promote the collection, storage, analysis, and distribution of product, pricing, account, contracts and corporate action data. The ISG organization works in partnership with data clients across all ICG business lines, deploying solutions to increase their competitiveness, through restructuring business processes, simplifying information access, and providing business intelligence around critical data. This role will be an integral component of the ISG network of teams and support, specifically within the Documentation Operations Unit. The Documentation Operations team will operate on a firm-wide basis to provide support to Citi across the globe. The team is responsible for driving centralization of all client and Citi documentation within the DMC (Document Master Central) platform. Operational functions will include remediation and maintenance of data quality, BAU query support, exception management, expansion of machine learning to increase automation and post implementation record storage / retention.
Job Purpose:
Documentation centralization is an area of high focus within the Financial services Industry to improve the client experience and allow Citi more flexibility to meet increasing Regulatory needs. Citi is currently running a number of programs and will be initiating further, strategic, projects to create Bank wide platforms, enhanced processes and strong controls. ISG Documentation team are looking to recruit a highly effective Doc Support Analyst to partner and work closely with technology and business analysts to help with the implementation of document centralization across all ICG businesses. As well as to provide support in the correct classification of documents in the system through machine learning.
Key Responsibilities:
Acquire detailed knowledge of specific, relevant documentation pertaining to each Line of Business
Ensure that controls and compliance are well understood and executed
Analyze and monitor the document exception queue on a daily basis
Serves as escalation point for documents that are for further review, identification and research.
Provide samples to technology to further train the machine in automatically classifying documents in the system
Coordinate & perform quality control, checks and reviews operation procedures
Coordinate workflow activities and train team members
Monitor all incoming workload to ensure appropriate coverage is provided to effectively manage volumes and avoid backlogs or delays.
Ensure that applicable service level agreement deadlines are met for the incoming volumes and requirements of the team.
Recommend procedural changes or improvements to management, as deemed appropriate.
Involved in key projects for the team.
Makes suggestions to the team to support process improvement.
Delivers daily project work and escalation management, routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Knowledge/Experience:
Demonstrated experience of clearly translating / articulating and documenting business requirements
Ability to review and quickly interpret unfamiliar data; background in data management preferable
Experience of working within a shared services function with a diverse client base
Demonstrated experience of optimization in processes (legal/regulatory adherence an advantage)
Strong knowledge of the Citi environment, understanding of products and services offered preferred
Proven ability to interpret, anticipate and implement change
Skills:
Solid organizational skills including strong attention to detail and the ability to multi-task effectively
Excellent communication, interpersonal and relationship building skills
Willingness to own an issue and bring it to completion
Good knowledge of MS Office Suite, including strong proficiency in Excel and PowerPoint
Achieving/ Driving Results: Analytical skills for work flow, process and systems analysis
Execution focused, overcomes obstacles.
Job Family Group: Operations - Core
Job Family: Operations Support
Time Type: Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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Citigroup

Taguig City, Metro Manila
Permanent
Full-time