officer - background screening Coordinator (rohq - hr shared services)Citigroup

The HRSS - APAC Background Screening Coordinator (C09) is an entry-level position responsible for providing operational support to the HR Shared Services - APAC - Talent Acquisition Operations - Background Screening (HRSS - APAC - TAO - BGS) Team.
As a member of the BGS team, you will be expected to provide operational support including but not limited to; record/documentation maintenance, storage & retrieval of records, candidate and employee contact and follow-up, and the daily completion of administrative tasks and reviews of assigned cases for background screening within the region. BGS Coordinators are expected to liaise between other operations staff, relationship managers, project managers, custodians, internal partners, and stakeholders. The overall objective of this role is to provide day-to-day operational support in alignment with Citi operations support infrastructure and processes.
Responsibilities:
Consistently adhere to any and all compliance policies mandated in and around the background screening space. Be attentive to any and all regulatory requirements for the background screenings conducted in the countries supported in the region. Actively work to reduce any risk and control challenges by ensuring all required steps to complete an end to end background screening assessment is completed consistently. Ensure candidate confidential and sensitive personal information are handled with the utmost care and as aligned with Citi's Data Handling protocols.
Support your immediate supervisor, manager, and members of the Senior Leadership Teams within your workgroup through proactive partnership and consistent, open, and healthy communication. Effectively partner with team mates and provide support to each other whenever needed.
Review assigned background screening candidate cases and manage corresponding systems that track and monitor the completion of said cases.
Work directly with candidates and employees that are subject of the background screening to ensure that their screens are correctly initiated and any critical requirements to start onboarding are completed.
Update all applicable tools and systems to reflect correct status of candidates at any given time.
Partner with candidates, employees, and other internal partners to complete required actions to close off and finalize screens. This will include contacting candidates/employees, vendors, or entities through applicable and approved communication channels, following-up and escalating delays, and proactively tracking and monitoring case completion with the background screening vendor.
Partner with HR team members responsible for assigned candidates and employees as well as their hiring managers for any escalations or concerns related to the screening of the assigned candidate or employee following the established escalation and follow-up matrix.
Complete all assigned daily, week, monthly, quarterly, and yearly initiatives. Proactively work on any priorities assigned throughout the day and work to meet all performance targets for productivity and quality.
Successfully and correctly, complete individualized assessments of background screening information to provide an appropriate final adjudication recommendation on the candidate or employee to their respective HR team members. Fully adhere to all established processes surrounding case completion, including proper documentation of results and final actions in all applicable systems and trackers.
Successfully complete all necessary administrative tasks as assigned. This will include any reporting or audit responsibilities assigned to your workgroup as well as any ad hoc administrative tasks as they come up.
Proactively participate in projects and stretch assignments if and when needed. Regularly attend meetings, forums, discussions, training sessions, and other similar activities whenever asked and actively participate in them.
Qualifications:
Previous relevant experience surrounding work in HR or Talent Acquisition Shared Services (especially Background Screening) will be preferred
Proficient in Microsoft Office
General knowledge of client reporting across the industry and our competitors
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Proven ability to adhere to the strictest rules of confidentiality, compliance, and risk mitigation.
Ability to handle inquiries, concerns, and escalations with the utmost professionalism, tact, and efficiency.
To account for the current challenges with working in the new normal the following remote work / work at home qualifications will be required.
Candidates must have a strong pre-existing home Wi-Fi internet connection (of at least 30MBPS of Download Speed and 5 MBPS of Upload Speed).
Candidate must have a working smartphone that can be successfully used as an alternate internet hotspot on top of their WiFi connection.
Candidate must also already have on hand an existing working personal computer or laptop that successfully runs the most updated versions of Windows or Mac operating systems without any lags or delays.
Candidates must be residing in a home that will allow for successful remote work / work at home assignments for extended periods of time. Working daily from cafes or restaurants for alternate work setups will not be allowed.
Education:
Bachelor's degree/University degree or equivalent experience
Job Family Group: Operations - Core
Job Family: Operations Support
Time Type: Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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Citigroup

Taguig City, Metro Manila
Permanent
Full-time