officer - applications support intermediate Analyst (hybrid) rohq - global functions technologyCitigroup

Job Description : Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financi Job Description : Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management. GENESIS Data Warehouse (formerly ECPBW) is a repository of Contracts, Positions and Customer Account balances, across all of Citi, for the use of Finance, Risk and Compliance and any other unit requiring such data. Genesis Data Flow Operations/Data Acquisition, a subgroup under Global Finance Technology, provides operational support in Data Acquisition and Subscription processes for the Genesis Data warehouse. Genesis Data Flow Operations support group is responsible for the on-boarding of feeds into the warehouse, monitoring of data arrival, data sanity checks, artifact maintenance and subscription delivery. The role requires exceptional organizational and communication technique combined with broad analytical skills. Experience with Large data analysis and financial industry is preferred. Excellent customer service orientation is required. Key Responsibilities .Function as primary touch point for data quality issues, impacting inbound and outbound feeds. Utilize advanced knowledge of system flow to provide in-depth analysis and define issues and help drive the fixes from the resolver groups. .Apply strong understanding of concepts and procedures within own business analysis area to resolve issue. Provide sound and critical judgment based on analysis of information in complicated and unique situations. .Assesses risk with every business decisions made, in consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. .Manage and track all user inquiries/issues/requests through the relevant tracking systems (Service Now, Resolve It) while adhering to the service level agreements. Escalate incidents and issues to appropriate touch points, on a timely basis and follow through accordingly. .Tap business and functional expertise to drive strategic automations and process improvement initiatives, with focus on activities identified to be critical and/or will impact the operational activities and deliverables of the team. .Support ad hoc senior management identified reporting packages, analysis, and /or initiatives in relation to the overall GENESIS program. Create comprehensive and clear reports and presentations on metrics and provide relevant interpretation and strategies to stakeholders, when needed. .Meet continuously changing and aggressive deadlines and perform other duties/functions as assigned. Qualifications - Degree in Business or Management Information Systems, Computer Science or equivalent experience - Experience in Banking or Financial systems with an extensive role data and/or business analysis - Database and/or warehouse related skills (e.g. SQL) are preferred. - Keen attention to detail and possess strong analytical skills - Excellent oral and written communication skills. - Confidence and ability to work with all level of management. - Dynamic team player. Job Family Group: Technology Job Family: Applications Support Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ('Citi') invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review . View the '' poster. View the . View the . View the
Monster

Philippines
Permanent
Full-time