office 365 Technical Support Representative | fort bgcAces

Problem analysis, troubleshooting and 1st level support to users
Monitor and respond quickly and effectively to requests received
Ability to identify and organize tickets according to priority and forward tickets to engineers and techs
Keeping records of customer interactions, transactions, comments and complaints.
Provide management with knowledge and an analysis of any existing issues, areas of concern and broadcaster feedback
FILIPINO
Completed at least 2 years in college (any course, technical or IT course a plus)
At least 6 months to 1 year service desk (voice) experience
Exprience in handling Office 365 tickets a must
Good to Excellent English communication skills
Willing to work in Fort BGC (flexible schedule)
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Child Care Benefits
Recruitment / Signing Bonus
Paid Vacation Leave
Transportation Allowances
Entry Level / Junior, Apprentice IT and Software Call Center / BPO 50 openings Graduated from high school
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Kalibrr

Taguig City, Metro Manila
Permanent
Full-time