o2c Customer Service specialistJTI (Japan Tobacco International)

O2C Customer Service Specialist The Customer Service Specialistwill be an integral member of the O2C Finance pillar of GBS Manila with the following key responsibilities: a) Ticket Resolution - includes daily and month-end deliverables b) Expert advi O2C Customer Service Specialist The Customer Service Specialist will be an integral member of the O2C Finance pillar of GBS Manila with the following key responsibilities: a) Ticket Resolution - includes daily and month-end deliverables b) Expert advice on processes c) Collaborate on issue resolution (root cause analysis, corrective and mitigation plans) d) Training of new joiners e) Support with SAP testing and perform J-SOX controls as required f) Contribute to stabilize, simplify and improve processes What will you do? You willprocess Customer Service transactions, including daily and month-end deliverables. Track and manage Customer/SCM inquiries Ensure compliance to Global Operating Guidelines, policies and procedures. This is achieved by adhering to corporate policies and procedures, GBS procedures and internal guidelines and also ensuring that Entities adhere to Corporate and GBS policies and procedures Responsible for executing and evidencing any JSOX controls where the Customer Service Expert is identified as the control owner in the JSOX GRM, ensuring compliance to these controls and they are executed timely and in full compliance with JSOX GRM to meet internal/external audit standards Analytical and Reporting: Responsible to prepare routine reports and analysis that are high quality, accurate and timely. To prepare additional reports at the request of the Team Lead, where required Continuously review current processes and also monitor performance based on KPI/performance metrics being reported on monthly basis in order to identify and discuss with Team Lead on the potential areas for improvements To provide assistance and support to the Team Lead to ensure that the objectives and targets of the team are met. To support the team so as to achieve high level of teamwork during document processing and resolving Customer Service-related issues. Where required, to participate and provide support in cross functional activities within the GBS, Corporate and GBS projects and initiatives Demonstrate commitment to achieve service excellence and be customer focused and ensure timely communication and resolution of queries/issues. Provide good support to Entities by developing knowledge of the entity's business and operational needs and provide expert advice/solution on Customer Service-related matters Who are we looking for? ABachelor's degree in Finance, Accounting or Business Administration or equivalent Has at least 3 to 5 yearscustomer service experience particularly inorder management, logistics, and billing Has strong analytical skills, detail oriented and proactive in identifying process improvement opportunities An excellent communicator with good command of the English language Has at least 2years of experience using SAP/ SAP HANA Proficient in using MS Office applications Amenable to work on Day/Mid Shift Willing to work in McKinley Taguig (Temporary WFH) What's in it for you? Flexible working arrangements Have access to over 200 company training Be part of a truly international and diverse company with over 40,000 employees in 130 countries. Experience the culture of an Investors in People certified company Find out why 9 out of 10 employees recommend us to a friend. Understand why 9 out of 10 employees say they feel free to be themselves.
Monster

Taguig City, Metro Manila
Permanent
Full-time