o2c cs AnalystNestlé

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at .
Position Snapshot
The main purpose of the O2C CS Analyst is to effectively drive the Perfect Order Cycle Approach to minimize all waste and complexities in the O2C flow.
Position Summary
Demand Capture:
- complete and resolve all demand capture failures within defined service level agreement
Order Filter:
- contact customer or internal contact to resolve blocked orders within SLA
- align material information with customer to be able to capture orders
Order Fulfilment:
- Contact customer, when required, to propose mitigation actions due to Out of Stock risk and keep updated the Out of Stock Repository
- Apply the mitigation agreed with customer if related to already exisisting orders or Request to Order Fulfilment to setup the mitigation action for future orders
- Manage Stock Allocation issue that requires a customer contact
- Manage Delivery Creation issue in collaboration with Order Filtering and/or ICC(Interface Centre of Competence)
- Contact the customer and propose a resolution in case of Transportation issue related to Load Optimization, Carrier Selection, Appointment Scheduling and Delivery delay
- Contact the customer and propose a resolution in case of Physical Logistics(Warehouse) issue related to Warehouse Capacity and/or Pick&Pack and loading issues
Returns and Refusals:
-Be the principal contact for the customer for all returns and refusals
-Capture and register Returns and Refusals requests through Customer Interaction
-Analize reasons for refusals and contact customers to propose mitigation actions for refusals
-Assess Compliance of Returns Requests according to Market Return Policy Conditions and ensure all relevant documentation is in place for analysis of credit/debit value
-Manage the execution of Refusals with Customers & Transport and receive and archive all relevant information of the case
- Manage, monitor and coordinate of the destruction of goods - when needed with Physical logicistics and 3rd party providers
-Provide guidance and help with missing documentation -when needed- to Claims Management on the returns and refusals acceptance / non acceptance
-Inform Sales about non accepted returns and request for their approval when needed - Market dependent
What will make you successful
*College Degree required
*Two or more years of preferably operational experience in O2C in a similar market environment or trade structure.
*Additionally, operational experience at market/business level, in the following areas is beneficial:
*Working for or with a customer in a collaborative environment
*Working in other Supply Chain functions such as Physical Logistics
or Sales support
*Experience in related business improvement projects
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at .
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at .
Position Snapshot
The main purpose of the O2C CS Analyst is to effectively drive the Perfect Order Cycle Approach to minimize all waste and complexities in the O2C flow.
Position Summary
Demand Capture:
- complete and resolve all demand capture failures within defined service level agreement
Order Filter:
- contact customer or internal contact to resolve blocked orders within SLA
- align material information with customer to be able to capture orders
Order Fulfilment:
- Contact customer, when required, to propose mitigation actions due to Out of Stock risk and keep updated the Out of Stock Repository
- Apply the mitigation agreed with customer if related to already exisisting orders or Request to Order Fulfilment to setup the mitigation action for future orders
- Manage Stock Allocation issue that requires a customer contact
- Manage Delivery Creation issue in collaboration with Order Filtering and/or ICC(Interface Centre of Competence)
- Contact the customer and propose a resolution in case of Transportation issue related to Load Optimization, Carrier Selection, Appointment Scheduling and Delivery delay
- Contact the customer and propose a resolution in case of Physical Logistics(Warehouse) issue related to Warehouse Capacity and/or Pick&Pack and loading issues
Returns and Refusals:
-Be the principal contact for the customer for all returns and refusals
-Capture and register Returns and Refusals requests through Customer Interaction
-Analize reasons for refusals and contact customers to propose mitigation actions for refusals
-Assess Compliance of Returns Requests according to Market Return Policy Conditions and ensure all relevant documentation is in place for analysis of credit/debit value
-Manage the execution of Refusals with Customers & Transport and receive and archive all relevant information of the case
- Manage, monitor and coordinate of the destruction of goods - when needed with Physical logicistics and 3rd party providers
-Provide guidance and help with missing documentation -when needed- to Claims Management on the returns and refusals acceptance / non acceptance
-Inform Sales about non accepted returns and request for their approval when needed - Market dependent
What will make you successful
*College Degree required
*Two or more years of preferably operational experience in O2C in a similar market environment or trade structure.
*Additionally, operational experience at market/business level, in the following areas is beneficial:
*Working for or with a customer in a collaborative environment
*Working in other Supply Chain functions such as Physical Logistics
or Sales support
*Experience in related business improvement projects
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at .
Makati, PH, 1224
Makati, PH, 1224
Nestlé

Makati City, Metro Manila
Permanent
Full-time