number transfer Associate managerRingCentral

Job Title: Number Transfer Associate Manager (Operations and Escalations)
Job Type: Full Time
Location: Manila, Philippines
Department: Number Transfer Department
Say hello to possibilities
It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We're a $1.5 billion company that's growing at 30+% annually and we're expanding our GSS Team to make sure we stay ahead of the competition.
Job Purpose
RingCentral is looking for a highly skilled Associate Manager for Number Transfer (LNP), with firm commitment to world-class customer experience. The Number Transfer Associate Manager is part of a team that is responsible for the overall service delivery of voice and number porting to customers (new and existing) from the time the order is received to order completion.
Job Description
The Number Transfer Associate Manager is responsible for the day-to-day operations of RingCentral's Number Transfer business. This includes managing daily US local, Toll Free, Vanity and Canada number porting issues and escalations as they occur. This includes direct communications with Professional Services, CSM's, Sales and Customer as necessary to resolve Porting related issues.
Responsibilities:
The essential functions and tasks of this job title include but are not limited to the following listed below:
Manages a staff of Number Transfer Advisors
Ensure published service level agreements are met on all business communication, and there is adequate personnel coverage to meet business commitments
Addresses agents' gaps in porting skill and knowledge
Motivates and coaches team members to improve their overall productivity and performance
Provides leadership through coaching, feedback, goals development, and performance improvement
Monitors team attendance on a daily basis
Act as Porting liaison or subject matter expert in matters of support to cross-functional departments
Prioritize, assign and manage department activities and projects in accordance to the department's goals and objectives
Foster open and cross-functional communication
Escalation management/resolution
Managing Executive customer escalations surround porting
Qualification & Skills
Must have 3 years' Telecom experience managing teams/people/escalations with a track record of success
3-5 years of Number Transfer (Porting) experience with ability to demonstrate SME level knowledge
Global Porting experience preferred in addition to US local number/toll free portability
Exposure to Cloud Services or a background in Telecommunications
Building and executing future strategies and tactics
Exceptional communications skills both written and verbal
College Degree or equivalent experience required
Technical understanding of common networking terms and tools
Previous experience working in a fast paced and agile environment
Excellent P.C. skills with strong background Microsoft Word, Excel, and PowerPoint
What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
Work from home temporarily between September 2021 to December 2021, or until further notice
Comprehensive HMO package (medical and dental)
Personal Time Off Leaves
Quarterly Performance Bonus
Employee Assistance and Wellness Programs
RingCentral's Global Service and Support team leads the post-sale experience for our customers-making sure their every need is met, and that they're able to use our products effectively and easily. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.
RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video PhoneTM (MVPTM) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.
RingCentral

Manila City, Metro Manila
Permanent
Full-time