number transfer AnalystRingCentral

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.
We have 15-years' experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We're a $1.5 billion company that's growing at 30+% annually and we're expanding our Global Service and Support (GSS) Team to make sure we stay ahead of the competition.
Acquire BPO is currently looking for Number Transfer Analyst to support us, RingCentral:
To succeed in this role you must have experience in:
·Prepare Local Service Request (LSR) utilizing carrier applications and carrier interfaces.
Submit, track and document LSR orders to Local Exchange Carriers, using various internal and external systems.
Monitor submitted LSR orders to ensure Firm Order Confirmation (FOC) is received within regulated timeframes and resolve order rejects within a timely manner and escalate as needed.
Responsible for creating and activating telephone number subscriptions in SOA / NPAC.
Coordinate requests for Hot Cuts with various departments within the Company.
Proactively manage internal system milestones, carrier issues and order supplements to ensure order completion within established time-sensitive intervals.
Utilize trouble-shooting techniques to escalate and resolve order jeopardies of a simple and complex nature with ILECs/CLECs.
Identify solutions to challenges that will make LEC Services more effective and efficient with openness to creativity, innovation, and change.
Desired Qualifications:
Knowledge of Microsoft Office applications such as Word, Excel.
Knowledge of common Local Number Portability systems will be helpful.
Solid time management, organizational skills, multi-tasking skills and analytical skills.
Mature judgment and the ability to work independently and efficiently.
Flexible, Punctual, regular, and consistent attendance.
High degree of accuracy and attention to detail.
·At least College Level
At least 2-3 years of working experience in Technical Support is required for this position
Preferable with experience in chat, handling multiple windows
Excellent English communication skills
Basic Knowledge on VOIP, networking, routers and modems
Strong customer service orientation
Experience configuring, updating and supporting VOIP solutions in a multi-location environment is a plus
Ability to work efficiently in a highly demanding, team-oriented and fast paced environment
Networking, IT or telecommunications certification is a plus
Applicants must be amenable to work at night
What we offer:
We offer all the work/life benefits you could ever want, (and none of the micromanagement.)
Hybrid Work Arrangement
Comprehensive HMO package (medical and dental)
Personal Time Off Leaves
Quarterly Performance Bonus
Employee Assistance and Wellness Programs
To know more about the Acquire-RingCentral Manila collaboration, you may visit
By completing your application for this role, you:
Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities
Have read and agreed to our
RingCentral

Manila City, Metro Manila
Permanent
Full-time