non voice agent - Customer ServiceAspire Global Solutions

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and complaints with empathy and efficiency.
• Process orders, returns, and exchanges in accordance with established procedures.
• Collaborate with other team members to address complex customer concerns.
• Maintain a high level of product and service knowledge to effectively assist customers.
• Document customer interactions and transactions accurately in the system.
• Identify and escalate priority issues to the appropriate channels.
• Strive to meet and exceed customer satisfaction targets.