noc service desk Technicianoutsourced
Workplace: MetroManila, Quezon, Manila
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 20/12/2020
Company Description
Outsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Job Description
The Service Desk Technician supports the Network Operations Center (NOC) by providing, email; phone and in-person support and is the initial point of contact for troubleshooting hardware and software problems. This position works within a team and remotely works on computer equipment using authorized remote control tools and software while closely following company policies and procedures.
Essential RESPONSIBILITIES and ACCOUNTABILITIES:
Respond to requests for assistance received via email or phone from clients, internal users or vendors.
Respond to auto-generated alerts and create tickets.
Perform analysis of incident or events, and properly route to responsible group or party.
Create, assign, track, and escalate tickets.
Support access control procedures for visitors, vendors, and staff as needed.
Observe monitoring systems and respond to localized alerting for off-normal events.
Monitor various Infrastructure, Data Center and Facility equipment.
Create department and team reporting as needed.
Receive, store, log, and track company, vendor, or client products and/or systems
Qualifications
1 to 2 years of experience in a 24 X 7 Help Desk, Technical Support or NOC environment.
Strong customer service experience with focus on delivering excellence in customer service.
Understanding of IT systems fundamentals.
Attention to detail, accuracy, and ability to spot long-term trends in production environment.
Ability to clearly document and articulate technical issues NOC management.
Ability to handle multiple concurrent site issues and remain calm under high pressure.
Must be reliable and dependable, self-motivated and demonstrate a willingness to learn.
Ability to work closely with peers and resources throughout the company.
Ability to handle multiple concurrent site issues and remain calm under high-pressure situations.
Local travel may be required for this position
Additional Information
Work schedule -
US PST Tues-Sat: 11pm to 8am | Manila Time Wed - Sun: 3pm - 12midnight
But must be flexible and willing to work on shifting schedule
Must be willing to work in Eastwood after Pandemic
With own reliable PC/Laptop
With reliable internet connection at home
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
SmartRecruiters
Outsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Job Description
The Service Desk Technician supports the Network Operations Center (NOC) by providing, email; phone and in-person support and is the initial point of contact for troubleshooting hardware and software problems. This position works within a team and remotely works on computer equipment using authorized remote control tools and software while closely following company policies and procedures.
Essential RESPONSIBILITIES and ACCOUNTABILITIES:
Respond to requests for assistance received via email or phone from clients, internal users or vendors.
Respond to auto-generated alerts and create tickets.
Perform analysis of incident or events, and properly route to responsible group or party.
Create, assign, track, and escalate tickets.
Support access control procedures for visitors, vendors, and staff as needed.
Observe monitoring systems and respond to localized alerting for off-normal events.
Monitor various Infrastructure, Data Center and Facility equipment.
Create department and team reporting as needed.
Receive, store, log, and track company, vendor, or client products and/or systems
Qualifications
1 to 2 years of experience in a 24 X 7 Help Desk, Technical Support or NOC environment.
Strong customer service experience with focus on delivering excellence in customer service.
Understanding of IT systems fundamentals.
Attention to detail, accuracy, and ability to spot long-term trends in production environment.
Ability to clearly document and articulate technical issues NOC management.
Ability to handle multiple concurrent site issues and remain calm under high pressure.
Must be reliable and dependable, self-motivated and demonstrate a willingness to learn.
Ability to work closely with peers and resources throughout the company.
Ability to handle multiple concurrent site issues and remain calm under high-pressure situations.
Local travel may be required for this position
Additional Information
Work schedule -
US PST Tues-Sat: 11pm to 8am | Manila Time Wed - Sun: 3pm - 12midnight
But must be flexible and willing to work on shifting schedule
Must be willing to work in Eastwood after Pandemic
With own reliable PC/Laptop
With reliable internet connection at home
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
SmartRecruiters
Other Info
Quezon City, Metro Manila
Permanent
Full-time
Permanent
Full-time
Submit profile
outsourced
About the company
outsourced jobs
Philippines
Position noc service desk Technician recruited by the company outsourced at MetroManila, Quezon, Quezon, Manila, Joboko automatically collects the salary of , finds more jobs on NOC Service Desk Technician or outsourced company in the links above
About the company
outsourced jobs
Philippines