NOC Engineer i - remote workCharter Technology Solutions

Job description
SHIFT
Shift is 4:00AM - 12:30PM EST.
OVERVIEW
The Service Center department is responsible for ensuring that CTS clients – schools, administrators, teachers, and students – are supported and enabled to use CTS technology to enhance their education experience. Service Delivery (SD) is comprised of 3 departments: Service Center, NOC and Field Services.
The NOC Engineer is an important role within the Service Delivery division at CTS. The Network Operations department of CTS is responsible for ensuring the intricate networks and systems that we manage are maintained and supported. Responsible for the delivery of impeccable maintenance, troubleshooting and general support of our clientele’s network infrastructure, the NOC engineer must exhibit a sense of ownership over these various systems while also providing high caliber quality work and customer service.
The NOC Engineer will report to the Service Delivery Supervisor.
RESPONSIBILITIES
Administrating and performing the work for monthly, quarterly, bi-annual, and yearly maintenance plans for clientele.
Working with NOC Lead Engineer to automate recurring requests using, but not limited to, Kaseya VSA, ConnectWise Manage, PRTG and PowerShell.
Configure monitoring of client infrastructure using PRTG, Kaseya VSA and ConnectWise Manage
Remediate alerts from monitoring tools that are generated from: firewalls, switches, access points, physical and virtual workstations and servers, phone systems and storage devices.
Respond to and resolve service incidents in accordance with existing procedures and service level agreements
Track time, communications and work output via our ConnectWise Manage PSA.
Liaise with internal teams, vendors and client contacts.
Monitor and remediate all CTS provided client backup solutions: Acronis On-Prem, Acronis Cloud, CloudAlly and Backupify.
Installation, configuration and troubleshooting of workstation, server and cloud applications.
Create and maintain information and documentation in ConnectWise Manage and ITGlue
Assist with our service center (helpdesk) requests as needed
Address all phone calls and VIP emails outside of regular business hours
DESIRED SKILLS AND QUALIFICATIONS
+2 year of experience in a customer facing, technical services environment, with a strong commitment to customer service. MSP experience a major plus.
Experience with networking protocols: TCP/IP, BGP, OSPF, VPN, IPSEC, VoIP, and QoS
Experience in WAN/LAN networking including routing, switching, security, load balancing
Experience in WLAN technologies including, but not limited to, Meraki, UniFi, Cisco
Experience with Microsoft Windows Server, Windows Desktop and Apple Ecosystem
Experience in Network Attached Storage (NAS)
Experience with Grand Stream or other Asterisk based PBX systems
Experience with Android, iOS
Experience with Gsuite and Office365
Knowledge of scripting/programming language is a major plus, including, but not limited to, PowerShell, BASH, and/or VBScript.
Knowledge of Cisco ASA and SonicWALL firewalls preferred
Experience with MSP related tools a plus: ConnectWise, Kaseya VSA, PRTG and ITGlue
Self-motivated, with excellent time management skills and ability to handle and adapt to changing priorities and special projects in a high growth environment.
Analytical, critical thinking, problem solving and decision-making skills. Ability to clearly articulate business and technical problems in terms of data and symptoms, causes and effects, and potential remedies.
Strong written and oral communication skills are a strict requirement.
REQUIRED EQUIPMENT
As this is a remote position, you are required to have a reliable computer with any relevant accessories and a stable internet connection.
Charter Technology Solutions
Number of employees: From 51 to 200
Founded: 2010
Charter Technology Solutions is a niche managed services provider in the K-12 education sector. We provide technology services through the E-RATE program and consulting services outside of it. Not only that, but we offer hardware procurement, network design, technical support, device deployments, and so much more. Contact us today to see how we can help your school.
Charter Technology Solutions

Manila City, Metro Manila
₱1,900,000-2,500,000 per year
Permanent
Full-time