NOC Engineer 3SGS

Company Description
SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. It operates a network of over 2,000 offices and laboratories around the world.
Job Description
PRIMARY RESPONSIBILITIES
Ticketing Systems
Inventory
Network assistance (LAN and WLAN)
Network Management System
SSL-VPN assistance
Zscaler Network Management and Support
SDWAN Management and Support
Firewall assistance
Management of Network Monitoring Tools
SPECIFIC RESPONSIBILITIES
Provides intermediate level troubleshooting in network-related issues.
Provides medium level analysis to network-related issues
Understands the issues involved in administering and maintaining corporate LAN and WAN
Performs level 1 to level 2 troubleshooting of wireless AP and controllers.
Performs level 1 to level 2 troubleshooting of SSL VPN servers.
Performs level 1 to level 2 troubleshooting of Network firewall.
Performs level 1 to level 2 troubleshooting of wireless AP and controllers.
Basic to intermediate knowledge with SGS SDWAN troubleshooting
Answer all trouble calls/emails issues and enters work orders into our tracking software. (Ticket creation and escalation).
Interacts with internal and external clients to resolve intermediate to difficult help desk issues; communicates with internal clients in a professional manner maintaining confidentiality.
Provides answers to internal clients in a timely manner.
Monitoring/escalation of network management system.
Monitoring/escalation of bandwidth optimization system.
Qualifications
PROFILE
4-5 years IT and Engineering course graduate
BS Computer Engineering
BS Electronics and Communication Engineering
BS Computer Science
BS Information Technology
Minimum 5 years of experience
REQUIRED SKILLS
Must have experience in handling ticketing system (ServiceNow).
Familiarity with SLA.
Experience in troubleshooting and diagnosing problems LAN environments.
Data and voice structured cabling
Cisco (CCNA equivalent skills) routing and switching skills.
Basic skill in wireless networks (Extreme Networks, Aruba, Cisco/Meraki).
Ability to manage and perform multiple activities at same time.
Ability to work separately and within a team.
Basic skills in SSL VPN configuration and management.
Basic knowledge with SDWAN technology.
Basic Firewall configuration skills.
At least 5 years working experience in the field of network and security.
Ability to communicate effectively dealing with internal and external customers and suppliers.
Ability to document complex technical issues effectively summarizing issues for a range of technical and business management.
Experience troubleshooting and diagnosing problems in campus LAN / WAN and wireless environments.
Ability to work separately and within a team.
Experience with Microsoft Servers and Office products, especially Word, Excel, PowerPoint and Visio
Network Management System skills.
Additional Information
All your information will be kept confidential according to EEO guidelines.
SGS

Makati City, Metro Manila
Permanent
Full-time