new business qa senior AssociateFWD Group

About FWD Life Insurance
FWD Life Insurance Corporation (FWD Life Insurance) launched its commercial operations in September 2014. As of end-2020, FWD Life Insurance ranks 2nd and 4th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively.
FWD Group is a pan-Asian life insurance business with approximately 10 million customers across 10 markets, including some of the fastest growing insurance markets in the world. In the Philippines, FWD has 17 business hubs located in key cities nationwide, with its headquarters in Bonifacio Global City in Taguig.
Established in 2013, FWD is focused on making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD is committed to changing the way people feel about insurance.
For more information, please visit .
1
Statistics
Life
2020
Based on Paid-Up Capital
2
Statistics
Life
2020
Based on New Business Annual Premium Equivalent
POSITION OVERVIEW:
The New Business QA (Quality Assurance) Senior Associate is responsible in handling new application for insurance coverage that are not approved via Under Write Me (UWM) facility.
KEY RESPONSIBILITIES:
Handles New Business application processing for Case Admin team
Responsible in New Business refund processing with Withdrawn, Not Taken Up (NTU), Cancel from Inception (CFI), Postponed, Declined status.
Responsible in providing weekly report for pending New Business refund policies and in monitoring timely completion/processing of cases for refund.
Responsible in providing status of monthly suspense report.
Responsible in handling New Business inquiries & other transactions as arrange by the unit Manager/Head.
REQUIRED SKILLS AND EXPERIENCE:
Bachelor's degree in any field
Proficient in MS Office ( Excel, Word, PowerPoint, etc.)
Good Analytical skills
Good communication and interpersonal skills
At least 2 years of experience in Insurance industry , preferably in Policy Operations
Customer service experience is an advantage
REQUIRED COMPETENCIES:
Good communication skills: Able to communicate/handles inquiries sent to New Business by our internal partners and/or sales partners. Good analytical skills may help to proper respond on the inquiries specially on complex scenarios.
Customer Led: Uses feedback to understand customers. Knows who their customers are and acts on feedback from customers regarding satisfaction.
Deliver the vision: Is able to describe what the plans are for own role and how they link to the company vision.
People orientated: Shares and seeks support from team for outcomes, maintains communication and takes personal responsibility for involving key stakeholders
Decision making: Sorts through data and recognizes the most important and relevant facts, evaluates and chooses options by assessing them against the decision criteria.
Market led: Uses relevant market data and is aware of competitor and industry landscape and how FWD differs.
Strategy focused: Prioritizes own activities based on their importance to support the Functions strategy
Cultural alignment: Is able to find relevant information and support within the organization
Drive results: Can explain own KPI's and general role requirements and strives to exceed them.
Privacy Notice
Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice.
FWD has partnered with Talocity Instasolutions Private Limited ("Talocity") to manage the initial filtering of candidate's profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to .
When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview.
FWD Group

Philippines
Permanent
Full-time