network Operations center engineerSGS

Company Description
SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. It operates a network of over 2,000 offices and laboratories around the world.
Job Description
PRIMARY RESPONSIBILITIES
Create, update and close tickets using the SGS defined Ticketing Systems.
Create and maintain Asset Management and inventory of all network devices being supported by the team.
Network management and assistance (LAN, WAN, and Wireless).
Network Management System
SSL-VPN Management and Support.
Zscaler Management and Support.
SDWAN Management, but not limited to design, implementation and support of SDWANinfrastructure.
Firewall assistance.
Management of Network Monitoring Systems.
SPECIFIC RESPONSIBILITIES
Provides intermediate to advanced level troubleshooting in network related issues.
Able to understand and determine the different routing protocols being used.
Provides intermediate to advanced analysis of network-related issues.
Analyzes and understands the issues involved in administering and maintaining corporate LAN and WAN.
Administration, support, and intermediate to advanced troubleshooting of the SGS SDWAN infrastructure.
Diagnose network problems related to SDWAN infrastructure and provides solution and recommendation to other SGS country's local IT representatives.
Assists in configuration, implementation and management of Cisco, Aruba and Aerohive/Extreme Networks wireless devices.
Administration, maintenance, and advanced troubleshooting for wireless issues.
Configuration, administration, maintenance of SSL VPN appliance and advanced troubleshooting for SSL-VPN issues.
Interacts with third party vendors and/or operational representatives to resolve and escalate network-related issues.
Responds to all Incident calls/emails and enters work orders into ticketing system.
Complies with the SGS existing relevant Quality Management Systems.
Assists in administering and maintaining local and web-based versions of tracking software such as SharePoint and other inventory files.
Assists with the inventory management of NOC-managed/monitored network equipment.
Administration and maintenance of Network monitoring system such as SolarWinds.
Provides answers to internal clients in a timely manner as per defined Service Level Agreement.
Complies with relevant Management Systems.
Complies with the QHSE policies including but not limited to:
Demonstrates strong commitment to SGS QHSE Policies, Procedures, and Work Instructions by participating in safety meetings, completing required training, intervening in unsafe situations, refusing unsafe work, and complying fully with all applicable laws and regulations related to QHSE.
Responds appropriately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace.
In accordance with the SGS QHSE Management System requirements, disposes of, or directs the disposal of, waste generated as a part of daily work performed in a safe manner and in compliance with all waste transportation and disposal regulations and requirements.
Reports all incidents (actual incidents and near misses) in accordance with the SGS Incident Reporting requirements.
Uses all equipment (including safety equipment) in the manner intended and reports any damaged / lost equipment to supervisor.
Maintain a safe and tidy worksite.
Maintains awareness of hazards and proposes controls to supervisor, QHSE Representatives or relevant client / site contact.
Actively participates in incident investigations and risk assessments as deemed necessary by SGS management.
Qualifications
PROFILE
4-5 years IT and Engineering course graduate
BS Computer Engineering
BS Electronics and Communication Engineering
BS Computer Science
BS Information Technology
Minimum 5 years of experience.
REQUIRED SKILLS
Helpdesk ticketing system (RT, ServiceNow or equivalent).
CCNA certified - routing and switching. (CCNP is a plus).
Intermediate to advanced expertise in different routing protocols, such as EIGRP, OSPF and BGP.
Intermediate Cisco, Aruba, Aerohive/Extreme Networks wireless skills.
At least one wireless Network certification (Cisco, Aruba, Aerohive/Extreme Networks preferred).
ITIL certification. (ITIL v3 and up) .
Experience in data and voice structured cabling.
Intermediate experience in assisting and designing wireless networks.
Intermediate experience in troubleshooting and diagnosing problems in campus LAN / WAN and Wireless environments.
Intermediate to advanced skills and knowledge with network devices but not limited to as routers, switches, firewall, access points, SSL VPN appliance and SDWAN devices.
Intermediate to advanced SSL VPN configuration and management skills (PulseSecure solution is a plus).
Intermediate to advanced Firewall configuration and management skills (Checkpoint solution is a plus).
Intermediate to advanced knowledge and skills with SDWAN environment (preferably Riverbed SteelConnect), including designing, implementing and supporting SDWAN solution.
Experience in handling Network Monitoring tools such as SolarWinds, CheckMK and Cacti.
Background in handling bandwidth optimization system such as SteelHead.
Experience in network security such as Firewall management, ACLs, and NAT.
Experience with Microsoft Servers and Office products, especially Word, Excel, PowerPoint and Visio
Experience in Linux.
Intermediate experience with management of Cloud solutions.
At least 5 years of working experience in the field of network and security.
Ability to communicate effectively dealing with internal and external customers and suppliers.
Ability to document complex technical issues effectively summarizing issues for a range of technical and business management.
Ability to manage and perform multiple activities at the same time.
Ability to work independently and within a team.
Prior experience with large to very large corporate computing environments to include multiple site locations.
Prior experience with large to very large corporate computing environments to include multiple site locations providing 24x7 shifting schedule support.
Additional Information
All your information will be kept confidential according to EEO guidelines.
SmartRecruiters

Makati City, Metro Manila
Permanent
Full-time