Network Engineer iStefanini

Details:
Who We Are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (helpdesk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
Here Are Some Tips And Guidelines To Help You Better Prepare With Your Application With Us:
Complete your primary government mandated pre-employment ID number (SSS, TIN, PAG-IBIG, PHILHEALTH), and Medical Examination. Your health is important to us. We want you to be physically fit for work to jumpstart an exciting career with Stefanini.
TIN is applicable for applicants with work experience only.
Immediately submit your required documents to our Recruitment Team when advised.
Job Requirements
Details:
The Network Engineer I - NOC is a technical position responsible for working inside a Network Operations Center (NOC) to remotely configure, manage, monitor and troubleshoot the network and central offices for trouble resolution. Provide tier 1/2 level technical support for all assigned technologies supporting digital switching, various servers, and other client defined applications, services, and/or appliance.
Identify, isolate and help resolve network, Power and Environmental and customer impacting issues in a 24 X 7 environment
Respond to NOC / Remote Monitoring Management alerts in a timely manner and initiate network element system/subsystem interaction to restore network service
Coordinate the resolution with specific resolver group, NOC management team, and vendor support teams
Make decisions and take actions to prevent network interruptions and service degradation. Work chronic issues as defined by management
Review alarm logs daily to ensure alarms are being properly addressed. Acts as first level escalation point of contact
Perform equipment diagnostics, follow vendor-troubleshooting procedures, and take corrective actions based on analytical results to ensure uninterrupted network service.
Utilize NOC support subsystems and produce accurate trouble tickets and activity reports
Demonstrate a good balance of technical knowledge and customer support skills
Identify, diagnose, and resolve problems affecting network performance and escalate to higher tier support using time based and severity criteria
Recommend solutions to correct network trouble issues and faults
Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system
Should have good to excellent written and verbal communication
Excellent understanding of Infrastructure monitoring, switching and routing protocols.
3 or more years related experience
Technical aptitude and troubleshooting skills a must. Knowledge and Experience with a variety of systems, applications and tools using the Microsoft Windows platform.
Knowledge and Experience with Cisco networking technologies (CCNA or other Cisco certifications a plus)
Stefanini

Pasay City, Metro Manila
Permanent
Full-time