network and voice services EngineerStandard Chartered

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Provide deep technical expertise across the entire network security portfolio.
Engage and collaborate closely with Cyber Threat Intelligence, Cyber Defence Centre and Network Engineering teams to determine opportunities for tactical and strategic capability uplifts.
Reviews network security projects and provides direction and guidance on how they should be configured to be aligned with the banks technical security standards and adequately address risk.
Makes directional recommendation, taking into account multiple factors, including risks, alignment with current and future network performance specifications and cost/benefit analysis.
Contributes to overall Network Security standards, engineering specifications and configurations for enterprise communication.
Creates documentation and procedures necessary to provision and manage performance and capacity. Defines operational parameters and events for operation leads.
Engages peers in technical dialog considering new ideas and applicability to the banks environment.
Understands architectural concepts and can create design artifacts (detailed diagrams and documentation) for engineering and operational peers.
Must be wiling to be on-call standby (in rotation) including night, weekend and public holidays.
Fix detected vulnerabilities identified internally/externally to maintain high security standards.
Supporting in-country data centers and corporate network-security technologies such as network access control, web-proxy, firewall governance tools, etc.
Provide support expertise to internal and external stakeholders and Business partners in relation to the Bank Communications & Collaboration Voice Service Operations.
Implement proactive monitor solutions and troubleshoot issues pertaining to Unified Communication and legacy Voice infrastructure
Work closely with Engineering team to adhere with the Global Engineering standards for Unified Communication and Voice Infrastructure Services.
Work closely with bank Internal Security teams to comply and adhere with the Bank's Global Security Standards and requirements.
Ability to drive and comply with Voice Patch Management process
Understand, track and drive the resolution of complex technical issues working across the domain to ensure that services owned are responded and addressed in timely manner.
Ultimate accountability for the services, potentially call out when Severity issues escalate
To ensure that technical solutions proposed satisfy both the immediate and long-term needs of the business and ensure adherence with the Group's technical and security standards in all aspects of the team's activities.
To manage and deliver all Regional BAU network and RTC projects.
Work cohesively with other members of the Collaborations and Communication Operations MT to drive service excellence.
Prioritize work to successfully deliver service in a diverse environment.
Strategy
Participates in customer meetings, helps review and attain benchmark service standards & maintains cross border relationships
Maintains service level agreements and use metrics to drive decisions on service improvement which helps improve customer service
Effective stakeholder engagement to understand and fulfil the needs of clients and customers
To apply knowledge of IT best market practices to ensure that SCB achieves the best possible return for any IT investments
To create and present written and verbal proposals to IT and Businesses, to ensure all work undertaken meets budgeted costs and Group Standards
Business
Ensures Technology Strategy/Roadmap is aligned to business strategy and the bank's collective agenda
Engages in high level discussions with internal and external stakeholders to understand needs (including outsourcing plans) in order to develop fit for country strategies which drives investments
Optimizes resources, builds flexibility and plans capacity to reflect changing business needs
Uses internal & external financial and business indicators and scenario planning to pre-empt business challenges and to formulate responses
Processes
Challenges the status quo, understanding that change is the only constant in the organisation.
A catalyst for innovation through customer focus and delivering with speed
Creates a shared vision for a desired future state
Actively identifies and manages potential resistance to change
Mobilises commitment to change within the teams and across the business & motivates & inspires teams in achieving the desired future state
Utilizes various levers (i.e. people & technology) to effect change
Ensures adequate documentation and training on all new systems, processes, policies, procedures and controls
Understands & practices methods to sustain change
Builds an agile organisational structure, enabling timely adoption to changing market conditions
Remains abreast on current market practices and innovations, identifies and shares best practice with OTS Technical Manager with the view to developing and implementing better, standardised, simplified and innovative technology strategies and solutions - addressing cause not effect, minimizing non value-added and duplicated activities & reducing TAT
People and Talent
Effective communication and delivery of expectations
Manages and influences stakeholders through effective communication to achieve desired results
Adopts and percolates down to the team a customer focused approach (both internal & external)
Ensures consistent delivery of expectations
Creates value and trust by quality of interactions
Drives synergies between Onsite Technology Services and Group Technology support teams to ensure that they understand requirements and support the team in delivering the business strategy and deliverables
Risk Management
Ensures a no surprises culture.
Manages the maintenance of operational integrity throughout the unit
Ensuring country BCP and DRP are in place, to give the ability to conduct business transactions and monitor exposure in the event of a disaster
Understands market practices, awareness of local regulations, group and business policies, business standard procedures and best practices
Establishes a performance culture around Risk Management using root cause analysis and corrective action planning as key elements of operational risk management
Proactively identifies, assesses and mitigates risk issues
Ensure enforcement of global strategies and standards, ensuring risk & compliance and security & build standards are followed
Governance
Successfully engages with team to achieve business objectives in a complex and ambiguous environment
Creates a harmonious work environment
Allocate resources effectively to maximize efficiency and effectiveness of unit
Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
External: SCB Outsource desktop vendors, Various technology suppliers (CISCO, DELL, AVAYA, Fortinet etc)
Internal: Lead OTS, ISD, TSD, PSS Technology Service Managers, CTM's, Infrastructure/Tech Operations Domain Managers, Global Network Engineering team, Real-Time Communications (RTC) Team
Our Ideal Candidate
Bachelors in Engineering
Technical and IT Operations certifications preferred
10+ years of overall experience with at least 5 years in technology & integration
Avaya Certifications (Avaya Communication Products)
Verint Certification (Verba, Verint, Etc.,) preferred
Cisco Collaboration certifications (CCNA/CCNP/CCIE or equivalent
Working experience with Market Data systems such as Reuters, Bloomberg, EBS, ECN's and Exchange connectivity.
Technical skills and good understanding in Network Security Technologies, including but not limited to Firewalls (including Web Application Firewalls), Intrusion Prevention, Breach Detection, Secure Web Access Gateways, DDoS mitigation solutions.
Ability to lead and control programme and/or project management in the context of a significant amount of change.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.
Standard Chartered

Makati City, Metro Manila
Permanent
Full-time