Provide 1st-level support for all alerts and monitoring-supported services globally, ensuring prompt, professional, and courteous incident management.🧑💻 Training Details
⏱ Duration: 4-6 weeks
🌐 Setup: Remote
🚀 Availability: Can start immediately🏢 Deployment Setup
🔁 Work Arrangement: Hybrid (3 days onsite / 2 days remote)
🕒 Schedule: Shifting⚙️ Key ResponsibilitiesMonitor network and system health, investigate alerts, and report findings using monitoring tools.Perform initial troubleshooting, escalation, and coordination of incidents per defined procedures.Log, tag, and perform first-level fixes for servers, networks, and applications in line with SLAs.Collaborate with IT teams to ensure SLA compliance.Adhere to company policies and information security standards.💡 Technical CompetenciesProficient in PC Operating Systems (Windows, Linux, Azure, AWS).⚡ Strong hands-on experience with Nagios - setup, configuration, alert management, and administration are highly preferred.Familiar with tools such as AppDynamics, Elastic, and SolarWinds.Capable of generating scheduled reports and documenting monitoring processes.Knowledge of ITIL framework and ticketing tools.🎓 QualificationsBachelor's Degree in Computer Science, Computer Engineering, Information Technology, or related field.Minimum 3 years in monitoring or infrastructure support (problem tracking & incident management).Advantage: Experience with applications, network environments, and customer interaction.🤝 Skills & AttributesHighly organized with strong prioritization skills.Excellent communication and collaboration abilities.Technically adept in SQL Databases, Windows, and Linux OS.Detail-oriented, resourceful, and adaptable to shifting schedules.Committed to continuous learning and professional growth.🚀 Ready to make an impact?
Be part of a team that drives operational excellence through intelligent monitoring and proactive solutions.📩 Apply now and help us keep systems running seamlessly!
GECO Asia
Other Info
Permanent
Full-time
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GECO Asia
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