monitoring systems senior escalation EngineerTTEC

As a Monitoring Systems Senior Escalation Engineer you will help drive, deliver and support our premier solutions and service offerings around complex, enterprise-level hardware and software platforms.
You will be responsible for the staging and the operation of the our monitoring platform operations model within a hosted center and customer premised hardware/software solution platform. Your duties will include the following:
Documentation of the monitoring design for internal and external clients
Installation builds and customization of EM7 software
Debugging problematic software
Own software issues with vendor and support management
Assist in creation of toolsets based on customer need
Architect monitoring/tools solutions for various internal projects
Server Staging
Daily operations of entire monitoring environment
Key skill requirements:
2-3 years of demonstrated experience in Network/Storage/System Administration, including; Experience with installation, service and administration of a medium to large multi-server environments at the enterprise level
Minimum 2-3 years supporting and administering network devices and systems including: routers, firewalls, switches, storage arrays, server domains and virtualization technologies. Experience with SNMP monitoring applications: (SolarWinds or ScienceLogic)
Knowledge of common network services like DNS, Web Servers (IIS, Apache), FTP Servers, Email Servers, and Database Systems Administration
Detailed knowledge and demonstrated experience with Windows Server 2003/2008/2012 logging and reporting concept
Advanced reporting experience across heterogeneous environments
Solid understanding of networking protocols TCP/IP, SMTP, FTP, HTTP, SNMP, Syslog, SSH etc.
Strong internal and external customer service skills
Strong troubleshooting skills
Strong documentation skills
Exceptional candidates will have one or many of the following development skills:
Java, C#/VB.NET, Python, or PHP scripting
Mysql/Mssql (view, trigger, stored procedure, index, schema design and optimization)
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TTEC

Quezon City, Metro Manila
Permanent
Full-time