Microsoft 365 technical advisor (business assist)Upwork

Company DescriptionUpwork is the world's largest marketplace and we support businesses connecting them with Independent talent from all across the globe.One of our clients; an American multinational technology company, is in search of an M365 Technical Advisor to work between 5 pm and 1 am UTC.In this role, you'll provide technical solutions to customers who are in the (paid) Microsoft Business Assist support program and additionally provide technical advice to the same customers and help them get the most out of their Microsoft 365 subscriptions.Job DescriptionIn this role, you will:
Use the troubleshooting knowledge and tools required to fix customer issue
Approach the customer to get insight on the customer business needs in order to help customers start using all workloads and products acquired with the ultimate goal of increasing workload usage and to increasing the number of licenses and workloads consumed by the Small Business.
Provide step by step guidance and assistance to these customers to achieve their goals using Microsoft 365 subscriptions and workloads. That would be to help design and architect Microsoft 365 workload solutions to the customer on top of resolving their technical support requests.
Provide technical support to customers via phone, email, or chat, and resolve technical issues related to Microsoft 365 products and services.
Identify and troubleshoot connectivity problems, application errors, and security concerns related to Microsoft 365.
Educate customers on the use of Microsoft 365 products and services, and provide guidance on best practices for improving productivity and collaboration.
Help customers to evaluate the potential benefits of a permanent subscription by providing personalized recommendations based on their business needs and use cases.
Advise customers on the different subscription plans and features available, and help them to choose the plan that best meets their needs and budget.
Guide customers through the process of upgrading from a trial subscription to a permanent subscription, including providing step-by-step instructions and troubleshooting any technical issues that may arise.
Keep up-to-date with the latest updates and enhancements to Microsoft 365, and communicate these changes to customers as appropriate.
Document technical issues and solutions in a knowledge base for future reference.
Collaborate with other technical support engineers and cross-functional teams to resolve complex technical issues.
QualificationsTo be successful in this role, you need:
At least 2 years of experience in one or more of the following areas :
Microsoft 365 administration,
Microsoft 365 consultancy,
Microsoft 365 deployment
Microsoft 365 migration
Microsoft 365 technical support
Solid general understanding of Microsoft 365 workloads and additionally be specialized (deep dive) in at least one of the following workloads :
Microsoft Exchange Online
Microsoft SharePoint Online
Microsoft Teams
Microsoft Office
Microsoft One Drive For Business
Microsoft Identity Management Solutions
Please note that you willl be required to complete a recurring Identity Verification check (IDV) and the to be considered, you agree to meet the device and tool requirements listed below.Device Requirements (a live verification will be conducted to ensure the following requirements are met prior to the start of the engagement):Dedicated Laptop or PC: For this project, with no additional work or personal software installed. The machine must not be joined to another company's domain or managed by any remote management.ORA laptop/PC with DUAL boot:Boot 1: Personal and work partition.Boot 2: Environment dedicated to the project.Operating System: Windows 11 Pro compatible (latest updates installed and activated with a genuine product key).Memory: Minimum of 16GB RAMProcessor: At least Intel 8th generation (Coffee Lake / Newer) or equivalent in AMD.Module: Trusted Platform Module (TPM) 2.0 version is required.Storage: Minimum of 160GB SSD with 64 GB free space for the partition.Network: LAN (local access network) required. Freelancers will not connect to the provided systems and tools using WiFi.Internet Speed: Minimum of 50 Mbps upload/download speed.Antivirus: No 3rd-party antivirus software installed. Only Microsoft Defender is allowed with the latest update.Webcam: Required and must be Microsoft Teams compatible with at least 720p resolution.Microphone and Headset: Required and must be USB type 3.0, Microsoft Teams compliant, with background noise cancellation.Monitor: Strongly suggest and prefer that freelancers use dual monitors. At least one monitor is required to have at least 1368x720 or higher resolution.Additional Information
Different shifts
Remote work
Join a Multinational technology company
All your information will be kept confidential according to EEO guidelines.
Upwork

Manila City, Metro Manila
Contract
Full-time