Mgr opsPPD

Summarized Purpose:
Manages the day-to-day operations of the program team. Supports staff members so that contracted services are provided in accordance with client and company policies and procedures. May interact with the client and internal groups to discuss and resolve issues impacting client operations. Trains and supervises non-healthcare professional, support level program staff. Develops, coaches, and mentors staff.
Essential Functions:
Manages and/or completes development of client reports and procedural documents.
Maintains thorough program knowledge, troubleshoots program issues, monitors and ensures compliance with company policies and procedures including SOP's, protocols, and other regulations by conducting quality monitoring of staff work.
Acts as liaison between the client, program management and staff for operational issues such as workflow processes, available resources, and new initiatives impacting the program.
Oversees all aspects of program training including conducting training, developing curriculum, and documenting and maintaining training records and curriculum.
Acts as a resource for front line staff for assistance with managing their scope of service.
May function as the front line non-healthcare professional agent to cover services including but not limited to answering inquiries and documenting contacts, adverse events and product complaints
Manages staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approves courses of action on salary administration, hiring, corrective action, and terminations. Reviews and approves time records, expense reports, requests for leave, and overtime.
Qualifications
Education and Experience:
Bachelor of Science degree in a science/health-related field.
Previous experience in the healthcare or pharmaceutical industry with responsibilities involving counseling or providing medical information that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years).
1+ year of leadership responsibility
Knowledge, Skills and Abilities:
Strong leadership skills
Strong attention to detail and organizational skills
Effective verbal and written communication skills
Excellent problem solving and analytical skills
Demonstrated time management skills and multi-tasking skills
Strong interpersonal and decision making skills
Ability to coach and train staff
Excellent language skills must be demonstrated if the position requires languages other than English
Ability to work in a team environment and/or independently as needed
Management Role:
Manages experienced professionals and / or subordinate management who exercise latitude and independence in their assignments. Often heads one or more sections or a small department. Responsible for training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, assisting subordinates with difficult inquiries or problems, interpreting and ensuring consistent application of organizational policies, and development and implementation of unit policies and procedures. Recommends employees for employment, discipline, termination; initiates and communicates a variety of personnel actions (e.g. performance and salary reviews, promotions, time off requests, timesheet and expense report approvals).
PPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:
Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
Able to work upright and stationary for typical working hours.
Ability to use and learn standard office equipment and technology with proficiency.
Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
May require travel. (Recruiter will provide more details.)
PPD

Taguig City, Metro Manila
Permanent
Full-time