Collaborate with several operational teams, to ensure respondent concerns and negative experiences are addressed and receive an appropriate solution;
Follow established procedures and maintain timeliness and performance metrics of the team;
Support specific initiatives aligned with the Respondent Support strategic plan for response effectiveness and overall positive panelist experience;
Suggest / Formulate effective solutions that will streamline processes, improve overall panelist experience, and increase our online reputation;
Participate in the creation and implementation of respondent support procedures and strictly follow these procedures once in place;
Monitor panel member satisfaction and attrition trends, and proactively address potential issues;
Assist with panel testing, reporting and improvement initiatives;
Prepare weekly, monthly, quarterly and annual reporting of various team metrics.
Dynata
Follow established procedures and maintain timeliness and performance metrics of the team;
Support specific initiatives aligned with the Respondent Support strategic plan for response effectiveness and overall positive panelist experience;
Suggest / Formulate effective solutions that will streamline processes, improve overall panelist experience, and increase our online reputation;
Participate in the creation and implementation of respondent support procedures and strictly follow these procedures once in place;
Monitor panel member satisfaction and attrition trends, and proactively address potential issues;
Assist with panel testing, reporting and improvement initiatives;
Prepare weekly, monthly, quarterly and annual reporting of various team metrics.
Dynata
Other Info
Cebu
Permanent
Full-time
Permanent
Full-time
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Dynata
About the company
Dynata jobs
Philippines
Position member Support agent recruited by the company Dynata at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on Member Support Agent or Dynata company in the links above
About the company
Dynata jobs
Philippines