medical Operations - nurseGLOBAL RESCUE PACIFIC LLC PHILIPPINES

COMPANY DESCRIPTION
Global Rescue is the world's leading membership organization providing integrated medical, security, intelligence and crisis response services to consumers, enterprises and governments. Founded in 2004 Global Rescue's unique operational model provides best-in-class services that identify, monitor, and respond to threats and emergencies. For more information, please see www.globalrescue.com.
ROLE OVERVIEW
We are currently seeking nurses looking for a career change to join our growing operations teams. In this role you will staff emergency access telephone lines in our operations centers to respond to client health events and other emergencies, deploy both domestically and internationally in support of medical evacuations, and perform a combination of medical logistics and research work. The logistics are in support of medevac operations that come into the office from our members and the research is done in preparation for future operations (locating and establishing relationships with hospitals, air and ground evacuation providers, etc.). You should be a team player, excellent multi-tasker, have great time management skills and enjoy helping find the right solutions for our members.
Please note, this is for shifting schedule on morning and night shift.
RESPONSIBILITIES
Staff emergency and general access telephone lines in our operations center
Respond to member health events and member/potential member inquiries via telephone and email;
Obtain and evaluate all relevant information to handle inquiries
Enroll, renew and upgrade retail customers, processing credit card and other payment information
Effectively describe the nature and scope of Global Rescue services
Manage and coordinate logistics for field rescues from remote locations and patient transfers to/from hospitals (includes air, ground, sea, etc.)
Follow, maintain and improve protocol, process and quality standards for patient response and transport
Execute assigned non-operational general office tasks with diligence and precision
IDEAL QUALIFICATIONS
Registered Nurse or Paramedic with 3+ years of experience
1+ years of customer service experience
Medical hotline experience preferred
College degree
Must be well-spoken and well-written
Basic computer skills required
Highly energetic and motivated to succeed
Mission focused orientation, interest in "doing whatever it takes" to help those in need
Attention to detail and follow-through
Efficient time management and organizational skills
Compensation: salary based on experience + bonus + benefits
Global Rescue is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, or national origin.