medical consumables customer - Sales Support representativePhilips

Job Title Medical Consumables Customer - Sales Support Representative-1
Job Description
Medical Consumables Customer - Order Management Specialist
Royal Philips (NYSE: PHG, AEX: PHIA) is a leading health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. Headquartered in the Netherlands, the company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care. Philips' health technology portfolio generated 2019 sales of EUR 19.5 billion and employs approximately 80,000 employees with sales and services in more than 100 countries.
Responsibilities:
Answer of all phone enquiries in a timely manner to ensure customers' expectations are met promptly and professionally.
Provide customer with support with their Philips product needs through provision of effective receiving, processing, tracking, dispatch and invoicing procedures according to set KPI's/ goal settings.
Exceptional organisational skills, enthusiastic and positive.
Strong team spirit.
Participate/ initiate any process improvements for Medical Consumables Department.
Engage and manage key stakeholders including Philips Product and Sales Managers, Channel Partners, End customers and greater CS and Operations Team
Build and maintain customer relationships to maximize customer retention
Resolve customer queries and complaints within 24 hours
Engage with 3rd party logistics providers for warehousing and transport related matters
Investigate and process customer returns, warranties, credits in a timely manner according to set KPI's.
Place orders with Philips factories in SAP, and with third parties when necessary
Stock movements between stock locations in SAP/ warehouses
Back order management/ Release Back Orders in SAP
Participate and complete annual stock takes.
Reporting weekly / Sales Reports/ Back Order Report
Skills Required:
Bachelor's Degree in Commerce, Finance, Logistics, Supply Chain or the equivalent
Minimum three years professional Healthcare Background in Customer, Sales Support experience required
End to End Order Management Experience Required
Interpersonal skills, ability to deal with people at all levels
High level of accuracy and attention to detail
Computer literacy - intermediate to advanced level in Microsoft Office applications, SAP experience in Order Processing/
Reporting Skills in SAP/ Excel.
Our Offer:
The work we do at Philips changes lives for the better. It is not just innovation for the sake of innovation. It is innovation for the sake of people. For us, it is about helping communities everywhere and addressing the big issues head on.
We offer a competitive salary, on-going training and development opportunities, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.
Why should you join Philips?
Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by .
To find out more about what it's like working for Philips at a personal level, visit the on our career website, where you can read stories from our . Once there,you can also learn about our , or find answers to some of the .
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Philips

Taguig City, Metro Manila
Permanent
Full-time