Research and identify appropriate contacts for submitting item requests needed for Medicaid applications
Send requests for required documentation to various institutions
Make outbound follow-up calls to institutions regarding pending requests
Review financial statements to identify additional income information needed for residents
Save and organize documents in each resident's designated folder
Provide daily assistance to Medicaid Case Managers
Complete Medicaid application forms
Requirements:
6 months - 1 year BPO experience in a US Healthcare account
Good working knowledge with medical billing
Familiar with US Healthcare Insurance (Medicare, Medicaid)
Excellent verbal & written English skills
Ability to display empathy and patience in addressing customer concerns
Strong problem-solving skills
Adaptability to a changing work environment
Ability to remain calm under pressure
Proficiency in using computer systems & relevant software
Willing to work onsite in Mandaluyong
Amenable working night shift
Benefits:What can we offer you?
Competitive salary and benefits
Health Insurance with free dependents*
10%-night differential
Attendance Bonus
Paid time off
Convertible to cash leave credits
Performance Appraisal
Work-life balance
A focus on growing your career path with us
We encourage you to follow your passions and learn new skills
Our commitment to you
Strong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
We foster an all inclusive environment where everyone thrives
ISTA Solutions
Other Info
Permanent
Full-time
Submit profile
ISTA Solutions
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